Free SAP C_FSM_2211 Exam Dumps Questions & Answers

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

• A.  Use a filter.
• B.  Use a checklist.
• C.  Use a business rule.
• D.  Use a workflow.

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

• A.  Reserving material that has already been used for previous services
• B.  Organizing spare parts to be taken to the physical location of the job
• C.  Booking material for a specific service call and defined location
• D.  Defining which material the customer needs to purchase before the technician can start the work

Where can service workflow steps be used in SAP Field Service Management?

• A.  In SAP Crowd Service when dispatching a service call
• B.  In customer self-service when submitting a self-service request
• C.  In the mobile application when executing an activity
• D.  In the Web application when planning a service

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

• A.  Automated Scheduling
• B.  Mobile-Self Service
• C.  Ticket Routing rules
• D.  Service Level Agreement

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

• A.  Define Moment set
• B.  Setup IFIows in CPI
• C.  Configure workflow step
• D.  Define value mapping for product types