Free Salesforce ADM-261 Exam Dumps Questions & Answers

Which method can be used to route cases from social channels?

• A.  use Twitter-to-case and add workflow rules to the case object.
• B.  Enable Social Network Profile and add assignment rules to the case object.
• C.  Enable Social Customer Service and add assignment rules to thecase object.
• D.  EnableSocial Network Profile and add workflow rules to the contact object.

Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

• A.  Visual Workflow, data loader, and Force.com IDE
• B.  Data loader, change sets, and Force.com Excel Connector
• C.  Visual Studio Code and change sets
• D.  Mass Transfer Records, change sets, and Visual Studio Code

Which application will allow a client to enable Ideas on a public website?

• A.  Self-service portal
• B.  Partner portal
• C.  Customer portal
• D.  Sites

A customer has recently implemented an on-premise telephony system that is common in theindustry. This customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a consultant recommend?

• A.  Create an API integration between Salesforce and the telephony system.
• B.  Implement an on demand telephony solution provided by a vendor.
• C.  Build a custom computer telephony integration (CTI) adapter using the Toolkit.
• D.  Use a computer telephony integration (CTI) adapter that supports its telephony system.

At Universal Containers, a support agent dedicated to one customer regularly handles complexintegration- related cases. In these cases, the agent collaborates with Universal Containers product development team and the client's system integration. What would theconsultant recommend to expedite the handling of these cases?

• A.  Enable Chatter case feed and add product development team members to the case team.
• B.  Build a repository of Knowledge articles related to integration and share it with the customer.
• C.  Create a private Chatter group with customers and invite key individuals to join the group.
• D.  Create a related child case and assign the child case to the product development team.