Free Salesforce AP-209 Exam Dumps Questions & Answers

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce.
Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization.
Which two configurations need to be created to support the requirement?

• A.  Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources
• B.  Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use
  'Schedule Over Lower Priority' to allow for overbooking resources
• C.  Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources.
  Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B
• D.  Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?

• A.  Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.
• B.  Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
• C.  Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
• D.  Remove the Service Objective with the highest weight from the Scheduling Policy.

Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?

• A.  Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update
• B.  Contractor licenses do not include access to the Field Service Mobile App
• C.  Set all records to private to ensure customer data confidentiality
• D.  Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

• A.  Individual Service Appointments in the Appointment list
• B.  Individual Service Resources in the Gantt
• C.  Child Service Territories in the Gantt
• D.  Multiple Service Appointments in the Appointment list
• E.  Multiple Service Resources in the Gantt

Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

• A.  How are the different business units set up? Geographical/ functional/ both?
• B.  What needs to be synced with Salesforce? What integration is needed with external apps?
• C.  What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
• D.  Which Dynamic Gantt features should be incorporated into the use cases?
• E.  What are the different types of services provided to customers? What are the skills required and the estimated duration?