Free Salesforce AP-209 Exam Dumps Questions & Answers

Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

• A.  Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
• B.  Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
• C.  Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
• D.  Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used

A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?

• A.  Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level
• B.  Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area
• C.  Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover
• D.  Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?

• A.  Use 'Global Optimization' to optimize the territory schedule for the next week
• B.  Manually update the 'Assigned Resource' on each of the urgent repairs
• C.  Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
• D.  Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
• E.  Check the 'Scheduling Priority' of the repair and maintenance Service Appointments

Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?

• A.  Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• B.  Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
  'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• C.  Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
  'Designated' and verify that the shift is contained in the Primary Territory membership dates
• D.  Service Resources cannot be assigned to more than one Service Territory

Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

• A.  How are the different business units set up? Geographical/ functional/ both?
• B.  Which Dynamic Gantt features should be incorporated into the use cases?
• C.  What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
• D.  What needs to be synced with Salesforce? What integration is needed with external apps?
• E.  What are the different types of services provided to customers? What are the skills required and the estimated duration?