Free Salesforce BA-201 Exam Dumps Questions & Answers

The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?

• A.  Identify persona, document the current state, and purpose the future state.
• B.  Document the current state, email it to attendees with an agenda, and propose the future state.
• C.  Document the current state, offer a survey to stakeholder, and propose the future state.

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

• A.  Promise to work harder to avoid other mistakes.
• B.  Be vulnerable and own their mistake.
• C.  Ask their supervisor for help immediately.

Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?

• A.  Current state analysis
• B.  Gap analysis
• C.  Audit log

Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:
User Story.
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'
* A manager can change the status of the request
* A manager can send a comment to the employee about their request.
* The solution must be intuitive.
Why does the BA need to make a change to improve the user story'?

• A.  The acceptance criteria should be solution focused.
• B.  The acceptance criteria is too vague.
• C.  The user story is too large to test.

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

• A.  Technical, Stakeholder, Enterprise
• B.  Financial, Technical, Operational
• C.  Enterprise, Strategy, Stakeholder