Free Salesforce Certified-Business-Analyst Exam Dumps Questions & Answers

A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?

• A.  Define the acceptance criteria
• B.  Plan the sprint schedule.
• C.  Write the test scripts.

A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

• A.  Quality assurance testers
• B.  System developers
• C.  Support agents

A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

• A.  Research third-party apps on the AppExchange.
• B.  Engage a developer to scope a custom solution.
• C.  Export a weekly report of user activity.

The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?

• A.  The solution with the fastest implementation time
• B.  The solution with the highest business value
• C.  The solution with the lowest cost

A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project's goals, stakeholders, background, and scope?

• A.  Master Service Agreement (MSA)
• B.  System Requirements Specification (SRS)
• C.  Statement of Work (SOW)