Free Salesforce Certified-Strategy-Designer Exam Dumps Questions & Answers

A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

• A.  Analyze the feature feasibility and let technology drive future designs.
• B.  Survey users and prioritize building their most desired features.
• C.  Test for desirability and refine ideas based on feasibility

The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

• A.  Share customer needs and tie them to business goals.
• B.  Complete a competitive analysis collaboratively in a workshop.
• C.  Select the most senior stakeholder's goal as a path forward.

A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.
What is the most common reason for this, assuming good intent from all participants?

• A.  The designer has not properly defined the guidelines for the critique session.
• B.  The non-designers do not have the skills needed to give effective critique on design work.
• C.  The critique does not have the night participants in the room; there are too many dominant personalities.

Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

• A.  Hold focus groups with traditionally underrepresented participants.
• B.  Use Jobs to Be Done to increase empathy with the audience.
• C.  Solve for one, extend to many through a persona spectrum.

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

• A.  Decreased number of customer cases
• B.  Increased number of Knowledge articles
• C.  Decreased bounce rate on document on pages