Free Salesforce Field-Service-Lightning-Consultant Exam Dumps Questions & Answers

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

• A.  Use a custom object to model the Work Order pricing and price.
• B.  Use Assets and Products to track the price.
• C.  Use Opportunity Line Items and Price Books to track the price.
• D.  Use Products and Price Books to track the price.

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

• A.  Create CSS in the Dispatcher's Console.
• B.  Add Fields on the Page Layout.
• C.  Configure Field Sets on the Service Appointment.
• D.  Use Lookup Fields.

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers

• A.  The Scheduling Policy Used field is blank.
• B.  Most service appointments have the same priority.
• C.  The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
• D.  The scheduling policy is producing too many candidates that qualify for each Service Appointment.

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

• A.  Open a Case and send email with new Service Offerings.
• B.  Open a Case and inform Customer of weekend service pricing.
• C.  Open a Case and create a Work Order for the Dispatch Team.
• D.  Open a Case and a renewal Opportunity for the Sales team.

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

• A.  Add the Status Transitions to the Technicians' Profile.
• B.  Add the allowed Status Transitions in Field Service Settings.
• C.  Add new Status to the Service Appointment.
• D.  Add new Status to the Work Order