Free Salesforce Salesforce-Sales-Representative Exam Dumps Questions & Answers

A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?

• A.  Supply product references.
• B.  Schedule new product demo.
• C.  Dispatch service technician.

How can a sales rep use whiteboarding while exploring a customer's business challenges?

• A.  To present solutions without input from the customer
• B.  Toorganize ideas by level of importance
• C.  To illustrate how a product fits in with other products in the catalog

A sales representative has spent countless hours on due diligence to make the appropriate recommendation. At the last minute, the customer makes an unexpected objection. The sales rep is surprised and wants to better understand where this objection is coming from.
Which approach should the sales rep take?

• A.  Highlight customer success stories to build credibility.
• B.  Acknowledge the objection and try to close with a different tactic.
• C.  Revisit the discovery phase of the sales process.

Which factor can the sales representative focus on to win the customer first and support their sales quota long term?

• A.  Product evangelism
• B.  Customer experience
• C.  Maximizing opportunities

A sales representative is given an objection and shows respect for the customer's opinion.
What level of listening is the sales rep leveraging?

• A.  Selective
• B.  Attentive
• C.  Empathetic