Free ServiceNow CIS-CSM Exam Dumps Questions & Answers

What does NLU stand for?

• A.  Natural-Language Understanding Most Voted
• B.  Natural-Language URL
• C.  Natural-Learning URL
• D.  Natural-Learning Userability

________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

• A.  Partner administrator [sn_customerservice.partner_admin]
• B.  Partner [sn_customerservice.partner]
• C.  Customer administrator [sn_customerservice.customer_admin]
• D.  Customer case manager [sn_customerservice.customer_case_manager]
• E.  Customer [sn_customerservice.customer]
• F.  Consumer [sn_customerservice.consumer]

Depending on which CSM workspace you are operating within, certain steps can be applied to configure the form header. Which of the following is correct regarding form headers in the CSM Configurable workspace?

• A.  The form headers secondary values can only be displayed above the ribbon components
• B.  The form header's primary values can be displayed in the contextual side panel instead of above the ribbon components
• C.  The form header's secondary values can be displayed in the contextual side panel instead of above the ribbon components
• D.  The form header for the case form can display five levels of field values from the case table

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

• A.  Allows access to multi-product line knowledge articles
• B.  Allows access to knowledge articles based on customer's security access
• C.  Allows access to knowledge articles that are related to products owned by a customer
• D.  Allows access to knowledge articles that are related to entitlements owned by a customer

The default configuration automatically closes resolved Cases after how many days?

• A.  Cases are not automatically closed by default Most Voted
• B.  3 days
• C.  10 days
• D.  5 days