Free ServiceNow CIS-FSM Exam Dumps Questions & Answers

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

• A.  The part is available in the dispatcher's stockroom
• B.  The part is available in the agent's personal stockroom
• C.  The field agent has preferred stockrooms defined
• D.  The parts scheduling plugin is activated

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

• A.  The task is returned to the pending dispatch state
• B.  Constraints are presented to dispatcher for override confirmation
• C.  Constraints are overridden and the task is assigned
• D.  The task is set to the unassigned state

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

• A.  Auto-select agents for tasks based on skill
• B.  Use agent or task scheduling
• C.  Assign tasks based on assignment group coverage areas
• D.  Use the dispatch queue for manual assignment of tasks

How are dispatch groups that can be selected from work order tasks filtered?

• A.  By Location coverage
• B.  By Group members
• C.  By Group type
• D.  By Manager

What does it mean when you set a work order task as an upstream task?

• A.  The task is dependent on another work order request
• B.  The task cannot he started until any upstream tasks have been completed
• C.  The downstream task must he approved before completing an upstream task
• D.  The task must he completed before any downstream tasks can be started