Free ServiceNow CIS-HAM Exam Dumps Questions & Answers

What plugin helps alleviate inconsistencies in company names?

• A.  Data Certification
• B.  Extended CMDB
• C.  Normalization Data Services
• D.  Contract Management

During an inventory audit, what happens if you accidentally scan the same asset twice?

• A.  The most recent scan is imported
• B.  Both records are imported
• C.  HAM automatically removes duplicates
• D.  The first scan is imported

When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

• A.  Weekly
• B.  Daily
• C.  Monthly
• D.  Quarterly

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

• A.  Name, Device type, Model category
• B.  Name, Asset tracking unit, Model number
• C.  Asset tracking unit, Manufacturer, Model category
• D.  Name, Manufacturer, Model number
• E.  Asset tracking unit, Manufacturer, Model number

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

• A.  Make a show/hide UI action to show only the desired CIs to the itil users
• B.  Create an Access control to hide the unnecessary CIs from the itil users
• C.  Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
• D.  Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted