Free ServiceNow CIS-ITSM Exam Dumps Questions & Answers

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?

• A.  ITSM Best Practice Group Assignment
• B.  Populate Assignment Group based on CI/SO
• C.  Problem Assignment Group based on CI Support Group
• D.  Populate Assignment Group based on Cl Support Group

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

• A.  An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action
• B.  The Assignment group field remains empty
• C.  The agent is prompted to select the Assignment group
• D.  The Assignment group field is populated with agent's user group

Prior to Quebec, when you click Change > Create New, which page is displayed?

• A.  Change Interceptor
• B.  Change Catalog
• C.  Change Landing Page
• D.  Change Form
• E.  Change Wizard

What baseline Change Flows support the baseline Normal Change model?

• A.  Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks
• B.  Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks
• C.  Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks
• D.  Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

What is the trigger for the Change - Normal - Assess Flow?

• A.  A Change request using the Normal Change model is Assigned to a group
• B.  A Change request using die Normal Change model is Low Risk and is moved to the Assess state
• C.  A Change request using the Normal Change model is created
• D.  A Change request using the Normal Change model is moved to the Assess state