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Question 14/17
What 2 core Salesforce Clouds is Public Sector Solutions based on?
Correct Answer: A,B
Explanation
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
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- Other Question (17q)
- Q1. A government agency runs various research and grant programs for scholars. They have decid...
- Q2. A government agency wants to automate the validation of an applicant's date of birth from ...
- Q3. apublic sector agency needs to build an Experience Cloud template for channel sales workfl...
- Q4. ATechnical Consultant has been asked to give insight to the reviewers explaining how a par...
- Q5. The Department of Disaster Assistance is implementing Grams Management using Public Sector...
- Q6. A resident in the city of Richdale has concerns about unnecessary debris from construction...
- Q7. To allow a user to access the Public Sector Solutions Employee Experience pre-built applic...
- Q8. A Public Sector Organization (PSO) would like to deploy a digital experience that enables ...
- Q9. The Department of Disaster Assistance has received the approval to fund government agencie...
- Q10. A public sector agency has implemented Public Sector Solutions for Licenses & Permits....
- Q11. A government agency using Public Sector Solutions often has to perform onsite visits for c...
- Q12. A Public Sector Organization (PSO) is already using Grants Management from Public Sector S...
- Q13. A customer has specific steps/tasks that need to be performed every time a new Business Li...
- Q14. What 2 core Salesforce Clouds is Public Sector Solutions based on?...
- Q15. The City of Bobahaven is setting up Employee Experience Management and needs to ensure tha...
- Q16. Which three require set up to configure a License Authorization?...
- Q17. A government agency is planning a Public Sector Solutions implementation. What are three m...
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