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Design for six sigma most commonly users which of the following tools?
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- Q1. Design for six sigma most commonly users which of the following tools?...
- Q2. Which of the following approaches is most effective for long-term conflict resolution?...
- Q3. The first step to establishing a supplier certification program is to...
- Q4. In time of financial stress, training is often one of the first functions to be discontinu...
- Q5. Uses of a matrix-type chart include: I. Deploying the voice of the customer throughout the...
- Q6. Assessing and identifying exposure to risks should: I. Be done prior to investing in a maj...
- Q7. To further improve customer loyalty, an investment service organization may effectively us...
- Q8. Which of the following sets of elements describes the key phases of a ship-to-stock (STS) ...
- Q9. Rank in order. from first to last, the following steps to creating a new service organizat...
- Q10. Which of the following best describes the differences between cross-functional and matrix ...
- Q11. The most effective approach for initiating a breakthrough process reengineering effort wou...
- Q12. The first step in a successful customer satisfaction program is to:...
- Q13. According to the Taguehi loss function, which of the following statements is true about to...
- Q14. Which of the following tools can be used to conduct a time series analysis of process perf...
- Q15. Which of the following should be accomplished first when implementing customer relationshi...
- Q16. Looking at the following data: 40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the me...
- Q17. Considering the maturity factor, the task and relationship behaviors comprise four leaders...
- Q18. Which of the following activities describes the team leader's role in a team-based organis...
- Q19. Rank in order, from first to last, the following list of steps a quality manager should ta...
- Q20. Which of the following characteristics is expected in a leader but not a manager?...
- Q21. The first step in a successful customer satisfaction program is to:...
- Q22. The first step in surveying customers is to The first step in surveying customers is to...
- Q23. Which of the following is the most appropriate sequence of events for administering a cust...
- Q24. Managers who take shortcuts, push employees beyond their limits, eliminate training, and n...
- Q25. In preparation for strategic planning, organizations should look closely at their industry...
- Q26. Which of the following would be the best tool to use to understand the process linkage fro...
- Q27. Which of the following techniques contributes to successful quality training?...
- Q28. An ISO 9001 compliant company can drive organization-wide improvements effectively by...
- Q29. Training appears to be needed in all but one of the following situations. Which one?...
- Q30. Two employees separately submitted the same idea to a company's formal suggestion system o...
- Q31. The best tool for analyzing the relationship, over time, between quantitative data from tw...
- Q32. Which of the following tools is used for continuous evaluation of a project's status?...
- Q33. Strategic planning may include all but which of the following?...
- Q34. A company that distributes merchandise to major retail stores is conducting a customer sat...
- Q35. A chairperson may be a leader and/or manager, depending much upon the influence he or she ...
- Q36. ACME organization has several teams "feuding" with one another. This is causing quality is...
- Q37. A company has been very reactive in dealing with quality since it was started 19 years ago...
- Q38. Which of the following are ways to promote quality and teamwork in organizations? I. Reduc...
- Q39. The limits of an x control chart are usually calculated by using which of the following va...
- Q40. One of the primary purposes of a training needs analysis is to...
- Q41. The following, chart was developed by a team to conduct a SWOT analysis. (Exhibit) The S-O...
- Q42. In planning the strategy for improving supplier performance, which of the following should...
- Q43. The purpose of product qualification is to
- Q44. Which of the following tools can be used to identify process variation?...
- Q45. A company has entered into a partnership with a key supplier. All other sources for this k...
- Q46. A training director who needs to link specific training modules to the organization's busi...
- Q47. Effective actions taken to improve products and service provided by a sports clothing manu...
- Q48. Typical tools used as aids in selecting members for a process improvement team are:...
- Q49. In a balanced scorecard, which of the following figures is an example of a measure from th...
- Q50. Root cause analyses often fail at the testing phase because they fail to...
- Q51. In medical device manufacturing and in pharmaceutical production, strict traceability is m...
- Q52. Knowledge management involves all but which of the following?...
- Q53. A small chain of five retail stores has just completed its initial strategic planning and ...
- Q54. When Cp and Cpk valuers of a process are equal, the process average will be...
- Q55. Segmentation of a teaching hospital's patient database would be: I. Useful in allocating p...
- Q56. The chart below shows planned costs and actual expenditures. Between times 4 and B the cha...
- Q57. A leader derives her or his leadership role from:...
- Q58. Which of the following sets of elements represents the four levels of training evaluation?...
- Q59. The role of supply chain management is to:
- Q60. Which of the following actions by a customer will support long-term relations with a suppl...
- Q61. A continuous process yields the following output dat a. On the basis of this chart, which ...
- Q62. Which of the following factors would be most critical to consider early when contemplating...
- Q63. Although an organization may have clearly communicated plans and have good cross functiona...
- Q64. A tool used to assess the readiness of the organization to embrace and institutionalize ch...
- Q65. Which of the following is the most important characteristic of customer-focused organizati...
- Q66. A stakeholder analysis would:
- Q67. In order for a supplier certification program to be successful for all parties, the first ...
- Q68. Typical factors chosen as criteria for supplier selection would include all but:...
- Q69. Which of the following is the first activity required in strategic planning for quality tr...
- Q70. In order for a supplier certification program to be successful for all parties, the first ...
- Q71. Empowerment can be characterized by each of the following statements except:...
- Q72. Which of the following has the greatest potential to harm customer loyalty?...
- Q73. The decision-making authority delegated to lower management levels depends on: I. The situ...
- Q74. The most appropriate way to add: a cross-functional team member's lack of perf is by...
- Q75. All but one of the following tool sets could be used to help an educational institution id...
- Q76. The manager for a quality improvement project at an organization receives the project char...
- Q77. Considering the maturity factor, the task and relationship behaviors comprise four leaders...
- Q78. Which of the following statements driven organization?...
- Q79. A production line has a dropped OEE by 10% from the previous week. The MTBF = 5.4 min, and...
- Q80. In medical device manufacturing and in pharmaceutical production, strict traceability is m...
- Q81. The definition and communication of the quality vision, mission, and goals of a company is...
- Q82. An effective way for a customer to prepare to negotiate with a current supplier is by...
- Q83. Process control feedback loops are used to measure the...
- Q84. Throughput is defined as the
- Q85. Which of the following is an example of one-on-one instruction?...
- Q86. What type of organizational structure supports operational, project-based decision-making ...
- Q87. All organizations have limited resources and opportunities, and must allocate them so as t...
- Q88. Which of the following is the primary purpose of training?...
- Q89. The budgets of most internal staff and operations functions do not include figures for: I....
- Q90. A company purchases electronic components and then assembles them to produce customer-spec...
- Q91. Which of the following is used primarily to identify the occurrence of variation due to sp...
- Q92. When selecting new employees for jobs requiring cross-functional communication, one criter...
- Q93. Brainstorming is a tool used primarily for:
- Q94. When promoting quality improvement plans, the quality manager should take which of the fol...
- Q95. To make quality training relevant to both the trainees and the company, a quality manager ...
- Q96. A team is frustrated by the difficulty of the project on which they're working, and has as...
- Q97. Which of the following terms is defined as the measure of an instrument's ability to repea...
- Q98. Water is delivered to ice-cube trays that are placed in freezers at less than -6° centigra...
- Q99. Which of the following is an example of an operating expense?...
- Q100. A department has been asked to name two employees who will become part of a temporary team...
- Q101. An important benefit of using an internal change agent versus an external change agent is ...
- Q102. Bottom-to-top communication techniques include all the following except:...
- Q103. When a project team is monitoring the schedule variance of a project, which of the followi...
- Q104. Refer to the exhibit. (Exhibit) Which of the following conclusions can be drawn from this ...
- Q105. When a companywide professional development program is being planned, which of the followi...
- Q106. An ISO 9001 compliant company can drive organization-wide improvements effectively by...
- Q107. Computer House Call Company has been in business for 15 years and was once considered a le...
- Q108. (Exhibit) The house of quality pictured above was designed for product planning and develo...
- Q109. All except one of the following could be a process goal for a for-profit service organizat...
- Q110. ---- Based only on the following data, which answer is correct? Purchased 12 delivery truc...
- Q111. When managing, virtual teams across virtual offices, a quality manager will often question...
- Q112. Which of the following statements is true about a customer-driven organization?...
- Q113. The mission statement for a quality function would best focus on:...
- Q114. Categorizing the cost of quality into failure costs, appraisal costs, and prevention costs...
- Q115. The audit team that will be most effective in performing an internal department audit is o...
- Q116. Which of the following quality tools is most likely to identify a specific quality system ...
- Q117. Many executives believe now believe that decisions should be made by those people with the...
- Q118. A customer's supplier performance system requires suppliers to develop an improvement plan...
- Q119. Which of the following actions will help transform the culture of a traditional organisati...
- Q120. Which of the following is the first activity required in strategic planning for quality tr...
- Q121. A customer is establishing a partnership with a new supplier and wants to ensure clear com...
- Q122. One of Deming's 14 points indicates that goals?...
- Q123. Which of the following is classified as an appraisal cost?...
- Q124. If an activity time within a critical path is increased, which of the following is most li...
- Q125. Which of the following factors is crucial to the success of any project?...
- Q126. A company can maximize its return from a cost of quality program by investing more money i...
- Q127. The following chart was developed by a team. (Exhibit) This is an example of what type of ...
- Q128. When a companywide professional development program is being planned, which of the followi...
- Q129. Materials that are accepted through a material review process even if they are out of spec...
- Q130. Which of the following tools is used to clarify roles and track accountability between act...
- Q131. A recent employee survey included individual comments indicating that some employees are h...
- Q132. Which of the following statements are true about the differences between training and educ...
- Q133. The constraint that is most often encountered by virtual teams that c ate via telephone an...
- Q134. During the development of company strategy, input should be sought from:...
- Q135. A regression analysis be used to determine
- Q136. Team-building activities should be implemented immediately after the team...
- Q137. All but one of the following relates to how adults learn. Which one?...
- Q138. Some of the issues that make leadership difficult to define include:...
- Q139. Training appears to be needed in all but one of the following situations. Which one?...
- Q140. Which of the following groups has primary responsibility for ensuring thai employees atten...
- Q141. Which of the following terms refers to a systematic error?...
- Q142. Which of the following is an external failure cost?...
- Q143. A way to ensure a near 100 percent response rate for a survey is to conduct the survey wit...
- Q144. On the basis of the trend shown in the chart below, which of the following actions, if any...
- Q145. A new quality manager just found QUI that the company has been awarded three new contracts...
- Q146. Understanding leadership requires a fundamental understanding of organizations and the des...
- Q147. Which of the following factors is most likely to affect a project's cost?...
- Q148. When a quality manager develops a long-term strategy for quality within an organization, w...
- Q149. A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of t...
- Q150. Complaints have been received regarding a telephone voice-mail system being full and prohi...
- Q151. Management's goal is to continually improve customer service and satisfaction. Their actio...
- Q152. Which of the following approaches to conflict allows all parties to feel positive about th...
- Q153. A company can maximize its return from a cost of quality program by investing more money i...
- Q154. Which of the following elements would be expected to be included in a good project plan? I...
- Q155. Which of the following steps should an organization take immediately after creating its st...
- Q156. A company's mission statement is defined as the...
- Q157. Considering the maturity factor, the task and relationship behaviors comprise four leaders...
- Q158. Data that is derived from counting is derived from measuring is data....
- Q159. Which of the following statements driven organization?...
- Q160. Reduced routine inspection is a result of which classification of supplier?...
- Q161. A recent employee survey included individual comments indicating that some employees are h...
- Q162. In order for metrics to be useful in measuring quality projects and initiatives, the metri...
- Q163. A matrix organizational structure is described as a...
- Q164. Which of the following are considered key processes in managing quality?...
- Q165. Quality managers use a variety of techniques to motivate their teams. One motivational the...
- Q166. Which of the following elements is critical to teams being successful?...
- Q167. Mystery shopping is a term that applies to:
- Q168. Looking at the following data: 40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the me...
- Q169. An acute-care unit of a medium-size hospital wants to develop a standardized approach to r...
- Q170. The limits of an x control chart are usually calculated by using which of the following va...
- Q171. The first step a customer should take when developing a supply chain should he to establis...
- Q172. Management's goal is to continually improve customer service and satisfaction. Their actio...
- Q173. Which of the following statements describes an effective relationship between an organizat...
- Q174. A short-range trend analysis is most beneficial when it is used to...
- Q175. Managers who take shortcuts, push employees beyond their limits, eliminate training, and n...
- Q176. A company president and the vice president of operations congratulate the quality on the o...
- Q177. Which of the following approaches indicates that a company has aligned its human resources...
- Q178. Which of the following tools should HR use to monitor the number of hours lost due to work...
- Q179. Which of the following is used primarily to identify the occurrence of variation due to sp...
- Q180. When benchmarking is briny considered for process improvement, which of the following is t...
- Q181. Which of the following is the least effective technique for developing good relationships ...
- Q182. In customer satisfaction questionnaires, a Likert scale has an advantage over other answer...
- Q183. During strategic planning, a team develops the following draft worksheet (Exhibit) The tea...
- Q184. In the development of a consumer appliance product survey which of the following data woul...
- Q185. In medical device manufacturing and in pharmaceutical production, strict traceability is m...
- Q186. It may work behind the scenes or be highly visible to followers. Through personal motivati...
- Q187. Typical factors chosen as criteria for supplier selection would include all but:...
- Q188. Which of the following could be a cause of the control chart results?...
- Q189. A corporate leader who allows division managers to control the decision-making process in ...
- Q190. One of the best tools for assessing the impacts of identified risks in the design of a hyd...
- Q191. Designing effective training approaches must take into account: I. The organization's work...
- Q192. This individual may be perceived as a leader by his or her subordinates, peers and bosses ...
- Q193. Which of the following is classified as an appraisal cost?...
- Q194. When a quality manager develops a long-term strategy for quality within an organization, w...
- Q195. Reasons for building an economic case for quality may include: I. The case expresses quali...
- Q196. Which of the following financial summaries is used to indicate a company's total business ...
- Q197. Mystery shopping is a term that applies to:
- Q198. Which of the following actions is considered a best practice in a customer-driven organisa...
- Q199. The purpose of the ISO 9001 standard is to: I. Provide confidence in quality management sy...
- Q200. Of the following core values and concepts, which would be the most critical to apply to a ...
- Q201. What type of analysis is used to compare the current skill levels of a target group to the...
- Q202. The following chart was created from data collected over the past 5 months....
- Q203. Stratified sampling is an appropriate method to use in which of the following circumstance...
- Q204. Which of the following is true about the relationship between Cp and Cpk? I. Cp = Cpk when...
- Q205. The concept of self-control by a production worker includes: I. Knowing what the organizat...
- Q206. A quality manager wants to provide problem-solving training to the company's line employee...
- Q207. Which of the following aspects of process measurement is most likely to produce false conc...
- Q208. In an effort to reduce quality costs, a quality manager has implemented a cross-functional...
- Q209. Which of the following levels of the work breakdown structure (WBS) includes an explanatio...
- Q210. One of Deming's 14 points indicates that goals?...
- Q211. A company has been very reactive in dealing with quality since it was started 19 years ago...
- Q212. Which of the following content areas should be stressed during quality facilitator trainin...
- Q213. The first step in defining; the requirements for any product or service is to...
- Q214. Design for six sigma most commonly users which of the following tools?...
- Q215. Which of the following approaches to explaining the importance of quality is likely to cap...
- Q216. Which of the following statements is true about using stakeholder analysis? A stakeholder ...
- Q217. From the following pairs, select the most critical factors relating to training:...
- Q218. Which of the following terms refers to a systematic error?...
- Q219. Empowerment is best described as the process of...
- Q220. A company has entered into a partnership with a key supplier. All other sources for this k...
- Q221. The primary purpose of a supplier certification program is to:...
- Q222. Is a person from outside the organization who has been hired to advise and help facilitate...
- Q223. Teams that are entering the performing stage often need help...
- Q224. All except one of the following could be a benefit to a supplier in a partnership or allia...
- Q225. This individual may be perceived as a leader by his or her subordinates, peers and bosses ...
- Q226. A quality system should be based on which of the following fundamental management principl...
- Q227. When promoting quality improvement plans, the quality manager should take which of the fol...
