Join the discussion
Question 1/31
'It is important to remember that XXX customer service has a knock-on effect on YYY customer service'. What are the missing two words?
Correct Answer: B
This is the notion that the way people behave (and are treated) inside the organisation is likely to reflect the way they behave to others outside the organisation.
Add Comments
- Other Question (31q)
- Q1. 'It is important to remember that XXX customer service has a knock-on effect on YYY custom...
- Q2. Giving or taking a payment of money to induce a person to act in breach of trust and do so...
- Q3. Where performance of the contract may be impossible because of external unforeseen factors...
- Q4. The axes on the Kraljic matrix are (select two):...
- Q5. KPIs should be:
- Q6. A margin within which a specification can vary slightly - the outer limits of what is acce...
- Q7. Regarding quality management, how many Sigma?
- Q8. A short definition of quality sometimes used (including in some UK legislation), said orig...
- Q9. 'A product will not survive commercially unless it satisfies XXXX needs'. Which one of the...
- Q10. The time between recognition / origin of the need; through to usage or consumption is desc...
- Q11. In the period in question, the budget for staff overtime and bonuses is zero. The actual e...
- Q12. An effective specification is one that is (select all that apply):...
- Q13. 'Reputation gained through proficiency, ability or achievement' (as used in the CIPS Code ...
- Q14. The Profex textbook for this subject, states that 'specifications are said to be 'the hear...
- Q15. 'I'm not really well up on ethics within organisations, especially within procurement. Whe...
- Q16. The supplier appraisal model attributed to Dawn Dadds, is, as shorthand:...
- Q17. 'The usefulness of lifetime costing is for decision-making about whether to acquire an ass...
- Q18. The act of secretly and illegally stealing funds which have been placed in the individual'...
- Q19. Van Weele wrote that 'quality is the degree in which XXXX requirements are met. We speak o...
- Q20. Individuals, units, teams, groups or organisations that have an influence over procurement...
- Q21. Which of the following are likely to encourage sound ethical practices within a procuremen...
- Q22. The Pareto Principle, broadly speaking, is also known as (choose two):...
- Q23. The abbreviation 'PDCA' represents the words:
- Q24. The abbreviation 'SOP' stands for:
- Q25. 'Efficiency is measured in terms of a quantity of ...'...
- Q26. Which ISO standard describes quality as 'the degree to which a set of inherent characteris...
- Q27. A product of less-than-satisfactory quality might be said to have a:...
- Q28. Which one of the following is least likely to be an effective measure of internal customer...
- Q29. Which two of the following would be unlikely to increase value for money for an organisati...
- Q30. Thinking in accounting terms, when the cost does not match the budget figure, there could ...
- Q31. Finding new potential suppliers using the internet might be known as:...
