A possible cause of a sudden change in performance for the laptop computers is that a new tenant in the building has set their AP to the same RF channel that your customer is using. This can create co-channel interference (CCI), which is a situation where two or more APs or devices use the same or overlapping channels in the same area. CCI can degrade the performance of WLANs by increasing contention, collisions, retransmissions, and latency. CCI can also reduce the effective range and throughput of WLANs by lowering the signal-to-noise ratio (SNR). To avoid or mitigate CCI, it is recommended to use non-overlapping channels, adjust transmit power levels, or implement channel management techniques such as dynamic frequency selection (DFS) or load balancing. The sky condition, antenna position, or Bluetooth headset are not likely to cause a sudden change in performance for the laptop computers. References: [CWNP Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 81; [CWNA: Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 71.