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- Other Question (93q)
- Q1. Which of these is included in a success plan?
- Q2. Which two options are reasons why effective communications is key to success? (Choose two....
- Q3. In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)...
- Q4. Your client, the Director of IT Policy and Governance of Easternbank, has just informed yo...
- Q5. Throughout the customer life-cycle, opportunities can occur that lead to customers becomin...
- Q6. The customer wants to increase the number of services in their portfolio and improve the t...
- Q7. Which element of the renewal risk analysis is associated with a customer's requests to mai...
- Q8. A large university has deployed a new IT solution designed to improve the overall student ...
- Q9. Which definition of customer success is true?
- Q10. A customer purchased 500 licenses for its cloud-based collaboration solution. During a cus...
- Q11. Which task drives advocacy with customer stakeholders?...
- Q12. Drag and drop three valid elements of a success plan from the left to the right. Not all o...
- Q13. A customer's renewal is due in the next 6 months. Analytical data has been provided to the...
- Q14. An external customer case study is being created. Drag and drop the contents which show va...
- Q15. Which term describes the gap between the features and functions customers purchases and th...
- Q16. The customer wants to increase their market share and protect brands reputation. Which two...
- Q17. Drag and drop three valid elements of a success plan from the left to the right Not all op...
- Q18. What is the value proposition of customer success for customers?...
- Q19. What is Quarterly Success Review?
- Q20. The customer wants to increase the number of services in their portfolio and improve the t...
- Q21. Which action should be taken to identify and remove barriers when a customer moves from th...
- Q22. What are two examples of expand opportunities? (Choose two.)...
- Q23. What is the best reason for documenting your customer's success?...
- Q24. From a Customer Success perspective, why should the customer's health be monitored?...
- Q25. The Customer Success Manager is preparing for a review meeting. The customer has asked for...
- Q26. Which list of components of a Customer Success Quarterly Success Review is common"?...
- Q27. Refer to the exhibit. (Exhibit) Which initial action does a Customer Success Manager take?...
- Q28. Which statement describes an end user adoption barrier?...
- Q29. What are two examples of expand opportunities? (Choose two.)...
- Q30. Which two actions are critical when communicating with executives? (Choose two.)...
- Q31. Which two outcomes are expansion opportunities within customer success? (Choose two.)...
- Q32. A customer is coming up for renewal in 180 days for three solutions. One of the solutions ...
- Q33. Which tool is used by a Customer Success Manager to establish cross-functional alignment, ...
- Q34. What defines a use case?
- Q35. Which of these is included in a success plan?
- Q36. Which statement describes the difference between customer success and customer sales?...
- Q37. What is the term for the gap between the features and functions that customers purchase an...
- Q38. Why should a customer's success be documented?...
- Q39. Refer to the exhibit. What does this health score indicate?...
- Q40. Which two results of a successful customer onboarding stage are the most important? (Choos...
- Q41. You are a Customer Success Manager and have just been assigned a strategic new account. Wh...
- Q42. What is a technical adoption barrier?
- Q43. How are operating expenses (OpEx) different from capital expenses (CapEx)?...
- Q44. A large university has deployed a new IT solution designed to improve the overall student ...
- Q45. Which definition of customer success is true?
- Q46. Your client, the Director of IT Policy and Governance of Easternbank, has just informed yo...
- Q47. In which stage of the Customer Lifecycle does the Success Plan get updated for the first t...
- Q48. A customer is coming up for renewal in 180 days for three solutions. One of the solutions ...
- Q49. Which statement describes the difference between customer success and customer sales?...
- Q50. A large university has deployed a new IT solution designed to improve the overall student ...
- Q51. Which type of analytics has telemetry that demonstrates the customer's use of the software...
- Q52. Which two outcomes are expansion opportunities within customer success? (Choose two.)...
- Q53. The Customer Success Manager notices that their customer has delayed going into production...
- Q54. Which two actions should the Customer Success Manager take throughout the quarter to suppo...
- Q55. Throughout the customer lifecycle, opportunities can occur that lead to customers becoming...
- Q56. A Customer Success Manager must deliver high touch customer success experience Which custo...
- Q57. Which method is directly associated with evaluating a customer outcome?...
- Q58. The customer wants to increase the utilization of their video conferencing system. Drag an...
- Q59. A customer has finalized all of their solution planning and will be deploying it over the ...
- Q60. What are two examples of leveraging data to identify a customer barrier? (choose two)...
- Q61. Which list of components of a Customer Success Quarterly Success Review is common?...
- Q62. From a Customer Success perspective, which reason to monitor your customer's health is the...
- Q63. Which factor delays time to value?
- Q64. Refer to the exhibit. (Exhibit) Based on the stage and health reflected, what must be the ...
- Q65. The customer wants to reduce their exposure to security events. Which business outcome is ...
- Q66. Refer to the exhibit. (Exhibit) Which initial action does a Customer Success Manager take?...
- Q67. In an onboarding session, introductions to new stakeholders were made, new KPIs were colla...
- Q68. Which statement describes the difference between customer success and customer sales?...
- Q69. In which stage of the Customer Lifecycle does the Success Plan get updated for the first t...
- Q70. DRAG DROP The Customer Success Manager is preparing for a review meeting. The customer has...
- Q71. Which type of analytics have telemetry that show the customer's use of the software and de...
- Q72. What is the purpose of capturing moments of success with a customer?...
- Q73. During the delivery of a security solution, adoption barriers were identified. Those barri...
- Q74. Which type of KPl is of the most interest to Customer Success?...
- Q75. Who does a Customer Success Manager work with to overcome a technical solution adoption ba...
- Q76. Refer to the exhibit. The graph shows a customer with a software product and highlights th...
- Q77. Refer to the exhibit. (Exhibit) Which action must be taken by Customer Success Manager?...
- Q78. Which two metrics are used by Customer Success Managers to measure customer success? (Choo...
- Q79. Refer to the exhibit. (Exhibit) Which initial action does a Customer Success Manager take?...
- Q80. Which two actions should the Customer Success Manager take throughout the quarter to suppo...
- Q81. A Customer Success Manager was assigned a strategic new account. Which action prepares the...
- Q82. What is the customer success objective of a Quarterly Success Review?...
- Q83. What are two barriers of adoption in an organization? (Choose two.)...
- Q84. What are two drivers for Customer Success? (Chooser two)...
- Q85. What are two examples of leveraging data to identify a customer barrier? (choose two)...
- Q86. Which expense is aN operating expense (OPEX)?
- Q87. Which outcome is the best that a Customer Success Manager ran achieve for a customer?...
- Q88. From a Customer Success perspective, which reason to monitor your customer's health is the...
- Q89. Refer to the exhibit. What does this health score indicate?...
- Q90. What is the value proposition of customer success for customers?...
- Q91. The customer wants to increase the utilization of their video conferencing system. Drag an...
- Q92. Which definition of a use case is true?
- Q93. An external customer case study is being created. Drag and drop the contents which show va...
