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Question 26/63

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

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Other Question (63q)
Q1. Identify the missing word in the following sentence. A service is a means of enabling valu...
Q2. Which statement BEST describes the value of service strategy to the business?...
Q3. Which list includes information that would be collected when any incident is first logged?...
Q4. What is a means of enabling value co-creation by facilitating outcomes that customers want...
Q5. What are the three phases of 'problem management'?...
Q6. Identify the missing word in the following sentence. A change is defined as the addition, ...
Q7. Which BEST describes the purpose of the CSI register?...
Q8. Which statement about stakeholders is TRUE?
Q9. Which practice has a purpose that includes observing a service to report selected changes ...
Q10. Identify the missing word in the following sentence. The use of [?] should support, not re...
Q11. Who is responsible for defining metrics for change management?...
Q12. Which is handled as a service request?
Q13. Why should some service requests be fulfilled with no additional approvals?...
Q14. Which statement about outcomes is CORRECT?
Q15. Which describes normal changes?
Q16. What can be used to help determine the impact level of a problem?...
Q17. What are 'engage', 'plan' and 'improve' examples of?...
Q18. Which is NOT a component of the service value system?...
Q19. What includes governance as a component?
Q20. Which statement about emergency changes is CORRECT?...
Q21. What is the expected outcome from using a service value chain?...
Q22. Service transition contains detailed descriptions of which processes?...
Q23. Which process is responsible for managing all service requests from users?...
Q24. What should be used to set user expectations for request fulfillment times?...
Q25. Which of the following should IT service continuity strategy be based on? 1. Design of the...
Q26. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and matu...
Q27. What does the `C' in `RACI' refer to?
Q28. Which is a supplier category?
Q29. Which process is used to compare the value that new services offer with the value of the s...
Q30. Which ITIL practice has a purpose that includes reducing the likelihood of incidents?...
Q31. Which is included in the purpose of the `design and transition' value chain activity?...
Q32. Which practice makes new services available for use?...
Q33. Which problem management activity ensures that a problem can be easily tracked and managem...
Q34. Which is an objective of the design coordination process?...
Q35. What is a set of specialized organizational capabilities for enabling value for customers ...
Q36. What is NOT within the scope of service catalogue management?...
Q37. What should a release policy include?
Q38. Identify the missing word in the following sentence. The purpose of the supplier managemen...
Q39. What is defined as a cause, or potential cause, of one or more incidents?...
Q40. Which statement about the 'four Ps' of service design is CORRECT?...
Q41. Which is NOT a sub-process of capacity management?...
Q42. Which is the CORRECT description of an outcome?...
Q43. Which dimension includes the knowledge needed for the management of services?...
Q44. Which practice has a purpose that includes ensuring that risks have been properly assessed...
Q45. Which term is used to describe the prediction and control of income and expenditure within...
Q46. What is the purpose of the 'relationship management' practice?...
Q47. What is the purpose of the `deployment management' practice?...
Q48. Which describes a set of defined steps for implementing improvements?...
Q49. What three elements make up the Service Portfolio?...
Q50. Which are phases of the release and deployment process? 1. Release build and test 2. Revie...
Q51. Which statement about outcomes is CORRECT?
Q52. Which is an example of a business related measurement?...
Q53. Which is an important principle of communication in service operation?...
Q54. Which statement about metrics is CORRECT?
Q55. Which processes are responsible for the regular review of underpinning contracts?...
Q56. Which guiding principle recommends eliminating activities that do not contribute to the cr...
Q57. Identify the missing word(s) in the following sentence. The service desk should be the ent...
Q58. Which is the CORRECT explanation of the 'R' role in a RACI matrix?...
Q59. Which is a responsibility of a customer within the service level management process?...
Q60. Which ITIL guiding principle recommends using existing services, processes and tools when ...
Q61. Which is included in the purpose of the 'design and transition' value chain activity?...
Q62. What is typically needed to assign complex incidents to support groups?...
Q63. Which statement about service desks is CORRECT?...