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  1. Home
  2. EXIN
  3. ITIL 4 Foundation
  4. EXIN.ITILFNDv4.v2026-08-10.q142
  5. Question 18

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Question 18/142

Which statement about service offerings is CORRECT?

Correct Answer: B

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Other Question (142q)
Q1. Which are objectives of problem management? 1. Eliminate recurring incidents 2. Minimize t...
Q2. Which statement about standard changes is CORRECT?...
Q3. What is the definition of 'service management'?...
Q4. Which statement about the 'change enablement' practice is CORRECT?...
Q5. What is CORRECT about service request management?...
Q6. Which of these should be logged and managed as a problem?...
Q7. Which statement about service requests is CORRECT?...
Q8. What is the customer of a service responsible for?...
Q9. What is part of a configuration management system (CMS)? 1. Configuration records 2. Confi...
Q10. Which service catalogue view is considered beneficial when constructing the relationship b...
Q11. How does a service consumer contribute to the reduction of disk?...
Q12. Which value chain activity ensures that ongoing service activity meets user expectations?...
Q13. Which TWO are inputs to the service value system? 1. Demand 2. Products 3. Value 4. Opport...
Q14. Which statement about IT service management is CORRECT?...
Q15. Which is a purpose of the 'service level management' practice?...
Q16. What describes how components and activities work together to facilitate value creation?...
Q17. Which statement about the steps to fulfill a service request is CORRECT?...
Q18. Which statement about service offerings is CORRECT?...
Q19. What is the primary focus of business capacity management?...
Q20. Which is a low risk change that has been pre-approved so that no additional authorization ...
Q21. Which directly assists with the diagnosis and resolution of simple incidents?...
Q22. What should be done to determine the appropriate metrics for measuring a new service?...
Q23. Which statement about 'continual improvement' is CORRECT?...
Q24. Which is the CORRECT description of an outcome?...
Q25. Which term is used to describe the prediction and control of income and expenditure within...
Q26. Staff in an IT organization are very busy, mostly carrying out tasks that add little or no...
Q27. Which practice has a purpose that includes managing authentication and non-repudiation?...
Q28. Which statement about managing incidents is CORRECT?...
Q29. Which dimension of service management considers the workflows and controls needed to deliv...
Q30. When should a change request be submitted to resolve a problem?...
Q31. What are typically recognized through notifications created by an IT service, CI or monito...
Q32. Which are phases of the release and deployment process? 1. Release build and test 2. Revie...
Q33. Which statement about the service value chain is CORRECT?...
Q34. Which statement about value streams is CORRECT?...
Q35. Which guiding principle focuses on reducing costs and human errors?...
Q36. What is included in the purpose of the 'IT asset management' practice?...
Q37. Which practice has a purpose that includes managing authentication and non-repudiation?...
Q38. What ensures that a service provider and a service consumer continually co-create value?...
Q39. Which is a risk that might be removed from a service consumer by an IT service?...
Q40. What is the CORRECT order for the three phases of problem management?...
Q41. Which TWO BEST describe the guiding principles? 1. Short-term 2. Standards 3. Recommendati...
Q42. Which dimension focuses on relationships with other organizations that are involved in the...
Q43. Which of the following should IT service continuity strategy be based on? 1. Design of the...
Q44. Which statement BEST describes a service request?...
Q45. What actions does a service desk take for all issues, queries and requests that are report...
Q46. What is the purpose of the 'incident management' practice?...
Q47. Which is an example of how service automation assists service automation assists service m...
Q48. Which dimension includes activities and workflows?...
Q49. Which approach is CORRECT when applying the guiding principle 'keep it simple and practica...
Q50. Which is a financially valuable component that can contribute to the delivery of a service...
Q51. When should a full risk assessment and authorization be carried out for a standard change?...
Q52. Which statement about the purpose of the Monitoring and event management practice is TRUE?...
Q53. Which two statements about an organization's culture are CORRECT? It is created from share...
Q54. Which are the elements of process control?
Q55. When using the 'continual improvement model', which information should be produced by an o...
Q56. What is the purpose of the 'information security management' practice?...
Q57. Which is a key requirement for a successful service level agreement (SLA)?...
Q58. How should a process design allow for exceptional situations?...
Q59. Which describes a set of defined steps for implementing improvements?...
Q60. A user contacts the service desk to ask how they can create a report. Which practice is MO...
Q61. Which is one of the MAIN concerns of the 'design and transition' value chain activity?...
Q62. What is the CORRECT definition of service management?...
Q63. Which of these should be logged and managed as a problem?...
Q64. What ensures that service providers and service consumers continue to create value togethe...
Q65. When should a workaround be created?
Q66. Which service value chain activity relates with buying new products?...
Q67. When planning `continual improvement', which approach for assessing the current state of a...
Q68. Which phase of problem management includes analyzing incidents to look for patterns and tr...
Q69. Which statement about metrics is CORRECT?
Q70. Why should some service requests be fulfilled with no additional approvals?...
Q71. For which purpose would the continual improvement practice use a SWOT analysis?...
Q72. Which is an example of a business related measurement?...
Q73. Which phase of problem management includes the regular re-assessment of the effectiveness ...
Q74. Where are the details of the required performance outcomes of a service defined?...
Q75. What impact does automation have on a service desk?...
Q76. Which 'service level management' activity helps staff to deliver a more business-focused s...
Q77. How do 'continual improvement registers' help to create value?...
Q78. Which directly assists with the diagnosis and resolution of simple incidents?...
Q79. Service transition contains detailed descriptions of which processes?...
Q80. What is the definition of a known error?
Q81. Which of the four dimensions contributes MOST to defining activities needed to deliver ser...
Q82. Which practice MOST requires staff who demonstrate skills such as empathy and emotional in...
Q83. Which statement about the use of measurement in the 'start where you are' guiding principl...
Q84. Which term is used to define "any component that needs to be managed in order to deliver a...
Q85. Which of these activities is carried out as part of 'problem management'?...
Q86. Which statement about problems is CORRECT?
Q87. Which statement about value creating activities is CORRECT?...
Q88. Which statement about a 'continual improvement register' is CORRECT?...
Q89. Which dimension includes activities and workflows?...
Q90. Which is NOT a component of the service value system?...
Q91. Identify the missing words in the following sentence. The management of information securi...
Q92. Which is an important principle of communication in service operation?...
Q93. An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?...
Q94. Which statement BEST describes the value of service strategy to the business?...
Q95. What is used to link activities within the service value chain?...
Q96. Which practice uses pre-defined, standardized procedures to enable fulfilment times to be ...
Q97. Which ITIL concept helps an organization to make good decisions?...
Q98. Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other ...
Q99. Which step of the 'continual management model' defines measurable targets?...
Q100. Which practice recommends using tools for collaboration and the automated matching of symp...
Q101. Which practice nurtures links with stakeholders at strategic and tactical levels?...
Q102. Which statement about outputs is CORRECT?
Q103. Which guiding principle helps an organization to understand the impact of an altered eleme...
Q104. A user wants to know how to create a report, so they come into contact with the service de...
Q105. Which describes a standard change?
Q106. Which statement about Service Asset and Configuration Management (SACM) is FALSE?...
Q107. Identify the missing word(s) in the following sentence: The purpose of the problem managem...
Q108. Which step of the continual improvement model includes baseline assessments?...
Q109. What is included in the purpose of the 'continual improvement' practice?...
Q110. What includes governance as a component?
Q111. How can a service consumer contribute to the reduction of risk?...
Q112. What can be described as an operating model for the creation and management of products an...
Q113. Which practice has a purpose that includes managing risks relating to confidentiality, int...
Q114. What is the MOST LIKELY reason that incident management would need a temporary team to wor...
Q115. What can be used to determine if a service is 'fit for purpose'?...
Q116. What are the types of asset management?
Q117. Which statement about metrics is CORRECT?
Q118. Which two practices use workarounds?
Q119. Which ITIL practice recommends performing service reviews to ensure that services continue...
Q120. Which guiding principle recommends consideration of the four dimensions in order to make s...
Q121. Which TWO of the following are considerations of change enablement? 1. Managing the people...
Q122. What type of change is MOST likely to be managed by the 'service request management' pract...
Q123. What is important for a 'continual improvement register' (CIR)?...
Q124. Which BEST describes the purpose of the 'improve' value chain activity?...
Q125. Which two statements about an organization's culture are CORRECT? 1. It is created from sh...
Q126. Which statement about outcomes is CORRECT?
Q127. Which guiding principle discourages 'silo activity'?...
Q128. Which component is focused on the activities needed by an organization to help it co-creat...
Q129. What helps diagnose and resolve a simple incident?...
Q130. When is the earliest that a workaround can be documented in 'problem management'?...
Q131. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process auto...
Q132. Which practice ensures that any addition, modification, or removal of anything that could ...
Q133. Which stakeholders co-create value in a service relationship?...
Q134. Which is one of the five aspects of service design?...
Q135. What MAIN factors are considered to assess the priority of an incident?...
Q136. Which guiding principle considers the importance of customer loyalty?...
Q137. Which activity is NOT recommended by the 'start where you are' guiding principle?...
Q138. Which practice is MOST likely to benefit from the use of chatbots?...
Q139. When using the ITIL continual improvement model, which information should be produced by a...
Q140. Which are elements of the service value system?...
Q141. Identify the missing words in the following sentence: A user is [?] that uses services....
Q142. Identify the missing word in the following sentence: A service is a means of enabling valu...
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