A. It is used to monitor real-time contact center metrics.

B. It is used to view historical data only.

C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

E. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.