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Question 42/120
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Correct Answer: B
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- Other Question (120q)
- Q1. What additional functionality does Communicate bring to Genesys Cloud CX?...
- Q2. Which of the following Edge feature contains the built-in remote survivability mode?...
- Q3. Your customizations in the interaction view remain in effect even if you leave the view an...
- Q4. Which of the following Edge feature contains the built-in remote survivability mode?...
- Q5. Which architectural approach is used to develop a single application as a suite of small s...
- Q6. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:...
- Q7. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon ...
- Q8. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls...
- Q9. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
- Q10. Which of the following are AND Evaluation Methods? (Choose three.)...
- Q11. Which of the following best defines the performance view for Agents?...
- Q12. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
- Q13. Under which container is Queue available?
- Q14. What type of trunk would you configure to connect to AudioCodes phones?...
- Q15. The status of agents, whether active or inactive, does not impact metrics in queue reports...
- Q16. Amelia is changing departments within the organization and has a new manager. Currently, G...
- Q17. Which of the following reports display the number of interactions handled by an agent per ...
- Q18. You must define the phone configuration in Genesys Cloud CX to associate with a physical p...
- Q19. If you have not created any additional templates, you will have several default template o...
- Q20. Genesys Cloud CX tracks metric statistics in __________ minute intervals....
- Q21. The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers...
- Q22. Which of the following statements defines a critical question in an Evaluation Form?...
- Q23. What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?...
- Q24. Which of the following statements about WebRTC phones is incorrect?...
- Q25. Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously...
- Q26. Which of the following statements are true? (Choose three.)...
- Q27. You cannot add variables to a script.
- Q28. Select the categories of ACD skills that can be added to a user or an interaction. (Choose...
- Q29. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
- Q30. What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)...
- Q31. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
- Q32. What is the distinguishing feature between queues and groups?...
- Q33. Which of the following attributes ensure that the interactions are routed to the most qual...
- Q34. Select all access level permission types for workspace (Documents > Workspace) membersh...
- Q35. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)...
- Q36. Where can you add preconfigured settings to the phones?...
- Q37. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
- Q38. Which feature enables a voice interaction to interrupt an email interaction?...
- Q39. Which of the following routes interactions based on an algorithm that determines the best ...
- Q40. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
- Q41. What level of permissions does a user require to view the organization settings?...
- Q42. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q43. Genesys Cloud CX Voice is __________.
- Q44. Which of the following best defines the performance view for Agents?...
- Q45. What is the maximum limit for creating performance dashboards for private users?...
- Q46. Select all the question types available while creating an Evaluation Form. (Choose three.)...
- Q47. You can allocate multiple email addresses to receive suggestions, issues, and concerns reg...
- Q48. Which of the following types of interactions can be configured for Recording Policies?...
- Q49. While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue. Will...
- Q50. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
- Q51. Currently, you manage all agents' schedules using a spreadsheet. This shows when each agen...
- Q52. Which feature requires at least one single sign-on (SSO) integration to be configured befo...
- Q53. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
- Q54. Which of the following items need to be configured for an outbound campaign? (Choose three...
- Q55. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:...
- Q56. What is the distinguishing feature between queues and groups?...
- Q57. Select the categories of ACD skills that can be added to a user or an interaction. (Choose...
- Q58. WebRTC phones require all hardware and software to be properly installed....
- Q59. Which of the following statements about scripts is true?...
- Q60. To assign extensions to users, you must first __________....
- Q61. Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)...
- Q62. Which of the following statements about WebRTC phones is incorrect?...
- Q63. You have just added a new document to Genesys Cloud CX, and want everyone in the organizat...
- Q64. The license used by a user is determined by the permissions enabled in the roles assigned ...
- Q65. You suspect that one of your agents is not productive. Which report would you run to view ...
- Q66. Where can you add preconfigured settings to the phones?...
- Q67. Unused reports need to be disabled manually to prevent unnecessary load on the system....
- Q68. Routing is a part of customer communication that connects the customer with an appropriate...
- Q69. Which of the following best defines the performance view for Queues?...
- Q70. Routing is a part of customer communication that connects the customer with an appropriate...
- Q71. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
- Q72. You are preparing to deploy Genesys Cloud CX and need to order trunks. Where can you find ...
- Q73. _________ binds the numbering plan with the trunk....
- Q74. Select the reasons behind a user not receiving calls through their assigned DID number or ...
- Q75. You cannot add variables to a script.
- Q76. Instant messaging costs are significantly less than long-distance phone conversations....
- Q77. If you have not created any additional templates, you will have several default template o...
- Q78. Routing is a part of customer communication that connects the customer with an appropriate...
- Q79. Which of the following statements is NOT true regarding numbering plan?...
- Q80. Which of the following routes interactions based on an algorithm that determines the best ...
- Q81. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
- Q82. WebRTC phones require all hardware and software to be properly installed....
- Q83. Which of the following Edge feature contains the built-in remote survivability mode?...
- Q84. What level of permissions does a user require to view the organization settings?...
- Q85. Where are Genesys Cloud CX call recordings stored by default?...
- Q86. Which of the following reports display the number of interactions handled by an agent per ...
- Q87. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an...
- Q88. How do you represent your organization when you contact the Genesys Cloud CX support team?...
- Q89. Instant messaging costs are significantly less than long-distance phone conversations....
- Q90. What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)...
- Q91. Which embedded clients does Genesys Cloud CX support? Choose 2 answers...
- Q92. Which of the following statements defines a critical question in an Evaluation Form?...
- Q93. The license used by a user is determined by the permissions enabled in the roles assigned ...
- Q94. _________ binds the numbering plan with the trunk....
- Q95. Which architectural approach is used to develop a single application as a suite of small s...
- Q96. Under which container is Queue available?
- Q97. Eva, a contact center supervisor, wants to determine agent performance issues with interac...
- Q98. Select the categories of Prompts in Architect. (Choose two.)...
- Q99. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
- Q100. Which of the following components can be added to scripts? (Choose four.)...
- Q101. Which feature enables a voice interaction to interrupt an email interaction?...
- Q102. Where can you add preconfigured settings to the phones?...
- Q103. How do you represent your organization when you contact the Genesys Cloud CX support team?...
- Q104. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
- Q105. Select the factors which can cause report generation failures and increased runtimes. (Cho...
- Q106. Select the factors which can cause report generation failures and increased runtimes. (Cho...
- Q107. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
- Q108. Which of the following Genesys Cloud CX features helps ensure that enough agents are in th...
- Q109. Select the categories of Prompts in Architect. (Choose two.)...
- Q110. Which of the following statements about scripts is true?...
- Q111. Where are Genesys Cloud CX call recordings stored by default?...
- Q112. Which of the following statements is true regarding default language selection on the Orga...
- Q113. Which of the following types of interactions can be configured for Recording Policies?...
- Q114. Genesys Cloud CX supports embedded clients for Salesforce and Zendesk....
- Q115. Genesys Cloud CX tracks metric statistics in __________ minute intervals....
- Q116. Profiles can contain various types of information about people in the organization. Why it...
- Q117. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
- Q118. Which view displays current metrics and information about queues if you have a membership?...
- Q119. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean...
- Q120. Under which container is Queue available?
