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What is the primary purpose of the real-time adherence view in Genesys Cloud?
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- Other Question (41q)
- Q1. What is the primary purpose of the real-time adherence view in Genesys Cloud? Response:...
- Q2. In Genesys Cloud, a load-based schedule is generated based on: Response:...
- Q3. Which two roles may have permission to manage activity codes in a management unit? (Choose...
- Q4. Which view in Genesys Cloud provides an hourly breakdown of adherence and activities? Resp...
- Q5. In Genesys Cloud, which feature provides an administrator with a real-time view of agent a...
- Q6. In Genesys Cloud, which two actions can be performed to validate a work plan? (Choose two)...
- Q7. In Genesys Cloud, what is the first step to approve a time-off request? Response:...
- Q8. In Genesys Cloud, what action is necessary to finalize a work plan after configuration? Re...
- Q9. Which activity code setting determines if an activity is counted as part of adherence? Res...
- Q10. Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current ac...
- Q11. If a workforce manager adds or removes an agent from a queue, the system does not add or r...
- Q12. What is the primary purpose of configuring service goal templates in workforce management?...
- Q13. What is the primary function of a work plan in Genesys Cloud? Response:...
- Q14. What is the forecast source data used for in Genesys Cloud? Response:...
- Q15. Which two components are configured in a service goal template? (Choose two) Response:...
- Q16. In the real-time adherence view, a red indicator typically signifies: Response:...
- Q17. Which two actions can an administrator take in the Schedule Editor? (Choose two) Response:...
- Q18. Which action can be taken if an agent's time-off request does not meet scheduling needs? R...
- Q19. What is the primary use of intraday monitoring? Response:...
- Q20. Which feature allows you to track adherence deviations as they occur? Response:...
- Q21. When setting up a work plan, which setting allows you to configure shift activities? Respo...
- Q22. The forecast editor in Genesys Cloud primarily serves which purpose? Response:...
- Q23. When setting up a work plan in Genesys Cloud, which two configurations are essential for d...
- Q24. In Genesys Cloud, what does the historical adherence feature provide? Response:...
- Q25. Which two elements can be adjusted when creating a load-based schedule? (Choose two) Respo...
- Q26. In Genesys Cloud, which feature allows administrators to manually adjust predicted call vo...
- Q27. In Genesys Cloud, which action should an administrator take if an agent's time-off request...
- Q28. Agents that handle the same set of interactions should belong to the same Business Unit. R...
- Q29. In Genesys Cloud, which two elements are crucial for configuring activity codes? (Choose t...
- Q30. Which setting in a work plan is configured to define the tasks agents perform during their...
- Q31. A management unit is required for managing scheduling and adherence tracking for specific ...
- Q32. Which component in workforce management is used to organize agents and define specific sch...
- Q33. Which two features in the Schedule Editor help administrators create and adjust schedules ...
- Q34. Which two actions can be managed within the Time-Off Requests Page? (Choose two) Response:...
- Q35. In Genesys Cloud, which two types of data can the historical adherence report provide? (Ch...
- Q36. Which of the following is a benefit of synchronizing time-off requests? Response:...
- Q37. Which two functions does the Swap Shifts feature provide in Genesys Cloud? (Choose two) Re...
- Q38. How can an administrator deny a time-off request in Genesys Cloud? Response:...
- Q39. Choose the metrics available in service goal templates. Response:...
- Q40. Which term describes the process of adjusting a schedule based on load demands? Response:...
- Q41. Synchronizing time-off requests helps integrate these requests into agent adherence data. ...
