A. "We include management throughout our design process and ask them to approve the needs of our users"

B. ''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users"

C. "We include users throughout our design process"

D. "We continue to do usability evaluation until user requirements have been met"

E. "The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71

F. "During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users"