[Sep 29, 2023] ITIL ITIL-4-Foundation Exam Dumps Files, Q1/204: Which statement about IT service management is CORRECT?

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Question 1/204

Which statement about IT service management is CORRECT?

A. It is performed by IT service providers using a mix of people, process and technology

B. It is performed by IT service providers using a mix of suppliers and their products

C. It is performed by customers using a mix of IT systems, services and processes

D. It is performed by the service desk using a mix of people, process and technology

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Other Question (204q): Q1. Which statement about IT service management is CORRECT?...; Q2. What is an output?; Q3. Which statement about the 'continual improvement model' is CORRECT?...; Q4. Which TWO are important aspects of the 'service request management' practice? 1. Standardi...; Q5. What type of change is often used for resolving incidents or implementing security patches...; Q6. What is the purpose of the 'problem management' practice?...; Q7. Which statement about outcomes is CORRECT9; Q8. Which describes outcomes?; Q9. Identify the missing word in the following sentence. A [?] is the addition, modification, ...; Q10. Which practice establishes a channel between the service provider and its users?...; Q11. Which service request management decisions require that policies are established'?...; Q12. Which statement about service requests is CORRECT?...; Q13. Which term is used to describe the prediction and control of income and expenditure within...; Q14. Which is an example of a service request?; Q15. Which practice has a purpose that includes observing a service to report selected changes ...; Q16. Which practice minimizes the impact on normal service operation by managing resources in r...; Q17. Which are phases of the release and deployment process? 1. Release build and test 2. Revie...; Q18. How should an organization prioritize incidents?...; Q19. Which guiding principle discourages 'silo activity'?...; Q20. Which is a use of a change schedule?; Q21. Which practice helps to ensure that the services delivered to customers are aligned with t...; Q22. Which service value chain activity deals with the purchase of new products?...; Q23. What ensures that a service provider and a service consumer continually co-create value?...; Q24. What is the difference between the 'incident management' and 'service desk' practices?...; Q25. Which practice establishes a channel between the service provider and its users?...; Q26. Which statement about the 'continual improvement model' is CORRECT?...; Q27. Which practice facilitates operational communication between the service provider organiza...; Q28. Which is NOT a component of the service value system?...; Q29. Which statement about outcomes is CORRECT?; Q30. Which practice balance management of risk with maximizing throughput?...; Q31. A service will be unavailable for the next two hours for unplanned maintenance. Which prac...; Q32. Which is an example of improving service utility using service management automation?...; Q33. What should a release policy include?; Q34. Which practice has a purpose that includes maximizing success by ensuring that risks have ...; Q35. Which of the following is NOT recommended by the guiding principle 'start where you are?...; Q36. Which practice includes conducting regular reviews to ensure that services are still appro...; Q37. Identify the missing word in the following sentence. A service is a means of enabling valu...; Q38. Which practice identifies metrics that reflect a customer experience of a service?...; Q39. What are typically recognized through notifications created by an IT service, CI or monito...; Q40. Which statement about service offerings is CORRECT?...; Q41. Which is described by the 'organizations and people' dimension of service management?...; Q42. How are target resolution times used in the 'incident management' practice?...; Q43. Which practice ensures that service actions, that are a normal part of service delivery, a...; Q44. Which term describes the functionality offered by a service?...; Q45. Which phase of problem management includes the regular re-assessment of the effectiveness ...; Q46. Which statement about outcomes is CORRECT?; Q47. Identify the missing word in the following sentence. Sponsor is the role that authorizes b...; Q48. Which statement about value streams is CORRECT?...; Q49. What is a definition of a service improvement plan (SIP)?...; Q50. Which is a financially valuable component that can contribute to the delivery of a service...; Q51. Which term is used to describe removing something that could have an effect on a service?...; Q52. Which 'service level management' activity helps staff to deliver a more business-focused s...; Q53. Which statement about the 'continual improvement' practice is CORRECT?...; Q54. Which of the four dimensions include, the knowledge bases needed to deliver and manage ser...; Q55. An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?...; Q56. What is defined as a cause, or potential cause, of one or more incidents?...; Q57. Which ITIL practice recommends performing service reviews to ensure that services continue...; Q58. Which BEST describes the purpose of the 'improve' value chain activity?...; Q59. Which of the four dimensions focuses or managing data in compliance with industry regulati...; Q60. Which practice's purpose includes creating closer more collaborative relationships?...; Q61. Which describes a set of defined steps for implementing improvements?...; Q62. Which practice has a purpose that deludes maximizing the number of successful additions mo...; Q63. Which statement about outcomes is CORRECT?; Q64. Which is included in the purpose of the 'improve' value chain activity?...; Q65. What is the purpose of service level management?...; Q66. What should be done first when applying the 'focus on value' guiding principle?...; Q67. Which describes a standard change?; Q68. Why should a service level agreement include bundles of metrics?...; Q69. Which is a purpose of the 'service level management' practice?...; Q70. Identify the missing word in the following sentence. The purpose of the service configurat...; Q71. Identify the missing word in the following sentence. The use of [?] should support, not re...; Q72. What should be considered as part of the 'partners and suppliers' dimension?...; Q73. How should the workflow for a new service request be designed?...; Q74. Which practice involves the management of vulnerabilities that were not identified before ...; Q75. Which practice has a purpose that includes ensuring that risks have been properly assessed...; Q76. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process auto...; Q77. Which is described by the 'organizations and people' dimension of service management?...; Q78. Which guiding principle emphasizes the need to understand the flow of work in progress, id...; Q79. Which should be handled by 'service request management'?...; Q80. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and matu...; Q81. Identify the missing word in the following sentence. The purpose of the supplier managemen...; Q82. Which statement about emergency changes is CORRECT?...; Q83. Which is an input to the service value system?...; Q84. Which function is responsible for the management of a data centre?...; Q85. What is required by all service desk staff?; Q86. How does a service consumer contribute to the reduction of disk?...; Q87. Which BEST describes the purpose of the 'improve' value chain activity?...; Q88. What are the MOST important skills required by service desk staff?...; Q89. Which practice includes management of workarounds and known errors?...; Q90. Which of the following is an example of workaround?...; Q91. Which practice requires focus and effort to engage and listen to the requirements, issues,...; Q92. Which statement about known errors and problems is CORRECT?...; Q93. Which two practices interact the MOST with the service desk practice?...; Q94. Which is a use of the change schedule?; Q95. Which is provided by the 'engage' value chain activity?...; Q96. Which should be handled by 'service request management'?...; Q97. Which practice has a purpose that includes managing risks to confidentiality, integrity an...; Q98. Which are the elements of process control?; Q99. How can a service consumer contnbute to the reduction of nsk?...; Q100. Which practice has a purpose that includes the management of financially valuable componen...; Q101. Which two are considered part of the 'organizations and people' dimension of service manag...; Q102. Which is part of the 'focus on value' guiding principle?...; Q103. What is the definition of "service management"?...; Q104. Identify the missing word in the following sentence. The purpose of the service configurat...; Q105. What should remain uonslani within an organization, even when the organization's objective...; Q106. What is the customer of a service responsible for?...; Q107. Which is the correct combination of items that makes up an IT service?...; Q108. Which is the MOST important stakeholder group that a service provider needs to collaborate...; Q109. What is a definition of a problem?; Q110. Which is an external input to the service value chain?...; Q111. Which practice has a purpose that includes aligning the organization's practices and servi...; Q112. Which statement about 'continual improvement' is CORRECT?...; Q113. Which will NOT be handled as a service request?...; Q114. Which guiding principle recommends coordinating all dimensions of service management?...; Q115. What includes governance as a component?; Q116. Which is a service request?; Q117. What is the purpose of the 'incident management' practice?...; Q118. What can be used to determine if a service is 'fit for purpose'?...; Q119. Which practice has a purpose that includes managing risks to confidentiality, integrity an...; Q120. What should remain constant within an organization, even when the organization's objective...; Q121. What is important for a 'continual improvement register' (CIR)?...; Q122. What is an IT asset?; Q123. Which value chain activity ensures a shared understanding of the current status and requir...; Q124. What role would be MOST suitable for a new graduate with great levels of empathy and under...; Q125. Which helps to streamline the fulfilment of service requests?...; Q126. What is defined as "the role that uses services?...; Q127. Which is one of the five aspects of service design?...; Q128. What is described by the service value system?...; Q129. What does the 'service request management' practice depend on for maximum efficiency?...; Q130. Which is the CORRECT explanation of the 'R' role in a RACI matrix?...; Q131. Which practice requires that staff demonstrate excellent customer service skills, such as ...; Q132. Which statement about the 'continual improvement' practice is CORRECT?...; Q133. What is the PRIMARY use of a change schedule?; Q134. What is a definition of a service improvement plan (SIP)?...; Q135. What is a recommendation of the 'focus on value' guiding principle?...; Q136. Which is a key element of the 'think and work holistically' guiding principle?...; Q137. Which activity contributes to the 'where are we now?' step of the 'continual improvement' ...; Q138. Which function is responsible for the management of a data centre?...; Q139. What is a configuration item?; Q140. Which is a purpose of the 'service desk' practice?...; Q141. What should be used to set user expectations for request fulfillment times?...; Q142. Identify the missing word in the following sentence. Sponsor is the role that authorizes b...; Q143. Which is a key requirement for successful service level agreements (SLAs)?...; Q144. Why should a service level manager carry out regular service reviews?...; Q145. Which problem management activity ensures that a problem can be easily tracked and managem...; Q146. Which TWO types of competence are MOST important 'or service desk staff? 1. Knowledge of b...; Q147. Which is a risk that might be removed from a service consumer by an IT service?...; Q148. How is a continual improvement register used?; Q149. What impact does automation have on a service desk?...; Q150. What is included in the purpose of the 'release management' practice?...; Q151. Which step of the continual improvement model includes baseline assessments?...; Q152. Which statement about the 'incident management' practice is CORRECT?...; Q153. Which usually requires a team of representatives from many stakeholder groups?...; Q154. What is the purpose of the 'information security management1 practice?...; Q155. Which practice improves customer and user satisfaction by reducing the negative impact of ...; Q156. Which dimension focuses on relationships with other organizations that are involved in the...; Q157. Which activity is NOT recommended by the start where you are' guiding principle?...; Q158. Which guiding principle helps to ensure that better information is available for decision ...; Q159. Which of the following includes configuring components and activities to facilitate outcom...; Q160. Which is a key element of :he 'think and work holistically' guiding principle?...; Q161. Identify the missing word in the following sentence. A known error is a problem that has b...; Q162. Which is a way of applying the guiding principle 'focus on value'?...; Q163. Which practice requires focus and effort to engage and listen to the requirements, issues,...; Q164. What are guiding principles?; Q165. Which practice handles all pre-defined user-initiated service actions?...; Q166. Which statement about the 'change enablement' practice is CORRECT?...; Q167. Which is part of the value proposition of a service?...; Q168. Which type of change is MOST LIKELY to be initiated as part of the 'service request manage...; Q169. Which dimension includes the knowledge needed for the management of services?...; Q170. Which is a description of service provision?; Q171. Which is a result of applying the guiding principle 'progress iteratively with feedback'?...; Q172. What can a change schedule be used for?; Q173. Which statement about the 'four Ps' of service design is CORRECT?...; Q174. What can be described as an operating model for the creating and management of products an...; Q175. Identify the missing word in the following sentence. A change is defined as the addition, ...; Q176. When should a change request be submitted to resolve a problem?...; Q177. Which Practice includes management of workarounds and known errors?...; Q178. Identify the missing work in the following sentence. An organization which is undertaking ...; Q179. Why should incidents be prioritized?; Q180. Which statement about the 'service request management' practice is CORRECT?...; Q181. Where are the details of the required performance outcomes of a service denned?...; Q182. What three elements make up the Service Portfolio?...; Q183. Which statement about the 'continual improvement' practice is CORRECT?...; Q184. What type of chance is often used for resolving incidents or implementing security patches...; Q185. Which guiding principle recommends eliminating activities that do not contribute to the cr...; Q186. Which practice includes conducting regular reviews to ensure that services are still appro...; Q187. What is an event?; Q188. Which of the following is the MOST important for effective incident management?...; Q189. Which is the BEST type of resource for investigating complex incidents?...; Q190. Which guiding principle says that services and processes should NOT provide a solution for...; Q191. How should an organization include third-party suppliers in the continual improvement of s...; Q192. Which practice would be MOST involved in assessing the risk to services when a supplier mo...; Q193. Which dimension considers data security and privacy?...; Q194. Which practice has the purpose of ensuring that the organization's suppliers and their per...; Q195. Which statement about a service value stream is CORRECT?...; Q196. Which practice has a purpose that includes managing authentication and non-repudation?...; Q197. Staff in an IT organization are very busy, mostly carrying out tasks that add little or no...; Q198. Which is a risk that might be removed from a service consumer by an IT service?...; Q199. Which practice would be MOST involved in assessing the risk to services when a supplier mo...; Q200. Which statement about managing incidents is CORRECT?...; Q201. Which practice forms a link between the service provider and the users of services?...; Q202. Which TWO statements about an organization's culture are CORRECT? (Choose two.) 1. It is c...; Q203. Which step of the 'continual improvement model' defines measurable targets?...; Q204. Which helps to manage an incident when it is unclear which support team should be working ...

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