[Dec 06, 2024] ITIL ITIL-4-Foundation Exam Dumps Files, Q1/290: What describes the steps needed to create and deliver a specific service to a consumer?

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Question 1/290

What describes the steps needed to create and deliver a specific service to a consumer?

A. A value stream

B. Practices

C. Service level management

D. Service management

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Other Question (290q): Q1. What describes the steps needed to create and deliver a specific service to a consumer?...; Q2. Which of the following is the MOST important for effective incident management?...; Q3. Which practice minimizes the impact on normal service operation by managing resources in r...; Q4. Which service catalogue view is considered beneficial when constructing the relationship b...; Q5. What are the KEY stakeholder groups mat service providers should cooperate with?...; Q6. Which is a purpose of the 'service level management' practice?...; Q7. What defines the requirements for a service and takes responsibility for the outcomes of s...; Q8. Which guiding principle recommends collecting data before deciding what can be re-used?...; Q9. Which is an objective of the design coordination process?...; Q10. Which of the following ensures that a service provider and a service consumer continually ...; Q11. Which practice recommends using tools for collaboration and the automated matching of symp...; Q12. Which skill is an essential part of the 'service level management' practice?...; Q13. Which statement about the 'change enablement' practice is CORRECT?...; Q14. Which practice provides a communications point for users to report operational issues, que...; Q15. Which service value chain activity deals with the purchase of new products?...; Q16. What role would be MOST suitable for someone with tots of experience working in IT and bus...; Q17. Which is a key requirement for successful service level agreements (SLAs)?...; Q18. Which statement about metrics is CORRECT?; Q19. Which is a risk that might be removed from a service consumer by an IT service?...; Q20. Which is a risk that might be removed from a service consumer by an IT service?...; Q21. Which practice has a purpose that includes the management of financially valuable componen...; Q22. Which practice nurtures links with stakeholders at strategic and tactical levels'?...; Q23. What is the MAIN benefit of 'problem management'?...; Q24. Which activity is part of the 'continual improvement' practice?...; Q25. What is defined as "the role that uses services?...; Q26. Which of these activities is carried out as part of 'problem management'?...; Q27. Which is a description of service provision?; Q28. Which 'service level management' activity helps staff to deliver a more business-focused s...; Q29. Which is the BEST type of resource for investigating complex incidents?...; Q30. Which describes a set of defined steps for implementing improvements?...; Q31. Which practice includes conducting regular reviews to ensure that services are still appro...; Q32. Which guiding principle recommends organizing work into smaller, manageable sections that ...; Q33. Which is recommended as pan of the 'progress iteratively with feedback' guiding principle?...; Q34. Which of the following includes configuring components and activities to facilitate outcom...; Q35. Which BEST describe the focus of the 'think and work holistically' principle?...; Q36. Which is a low risk change that has been pre-approved so that no additional authorization ...; Q37. Which helps to manage an incident when it is unclear which support team should be working ...; Q38. Which service value chain activity relates with buying new products?...; Q39. What is defined as an unplanned interruption or reduction in the quality of a service?...; Q40. Which is a key requirement for a successful service level agreement?...; Q41. Which of the following can be used to access service desks?...; Q42. What is required by all service desk staff?; Q43. Which is an activity in the 'Problem control' phase of problem management?...; Q44. Which is the addition, modification or removal of anything that could have an effect on se...; Q45. Which is the CORRECT approach for managing a large improvement initiative as smaller itera...; Q46. Which is a financially valuable component that can contribute to the delivery of a service...; Q47. Which of the following is the MOST important for effective incident management?...; Q48. Which of the following is an example of workaround?...; Q49. Which practice provides users with a way to get various requests arranged, explained and c...; Q50. Identify the missing word in the following sentence. The use of [?] should support, not re...; Q51. Which of the four dimensions' focuses on roles responsibilities and systems of authority?...; Q52. For which purpose would the continual improvement practice use a SWOT analysis?...; Q53. Which statement about outcomes is CORRECT?; Q54. For which purpose would the continual improvement practice use a SWOT analysis?...; Q55. Which TWO of the following statements are MOST associated with the optimize and automate' ...; Q56. Which practice handles all pre-defined user-initiated service actions?...; Q57. Which guiding principle helps to ensure that each improvement effort has more focus and is...; Q58. Which statement about outcome is CORRECT?; Q59. Which phase of problem management includes the regular re-assessment of the effectiveness ...; Q60. Which practice has a purpose that includes helping the organization to maximize value, con...; Q61. Which practice ensures that any addition, modification, or removal of anything that could ...; Q62. When using the ITIL continual improvement model, which information should be produced by a...; Q63. Which is an activity of the 'incident management" practice?...; Q64. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim ...; Q65. Which role would is MOST SUITABLE for someone with experience of managing relationships wi...; Q66. Which function is responsible for the management of a data centre?...; Q67. A service offering may include, access to resources, and service actions, which is an exam...; Q68. How should an organization adopt continual improvement methods?...; Q69. What type of chance is often used for resolving incidents or implementing security patches...; Q70. When should the effectiveness of a problem workaround be assessed?...; Q71. Identify the missing word(s) in the following sentence. The purpose of the problem managem...; Q72. Which is included in the purpose of the 'improve' value chain activity?...; Q73. Which practice has a purpose that includes maximizing success by ensuring that risks have ...; Q74. Which skill is required by the 'service level management' practice?...; Q75. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?...; Q76. Which is intended to help an organization adopt and adapt ITIL guidance?...; Q77. Which step of the 'continual improvement model' defines measurable targets?...; Q78. What is a set of specialized organizational capabilities for enabling value for customers ...; Q79. Which guiding principle considers how the steps of a process can be performed as efficient...; Q80. Which statement about managing incidents is CORRECT?...; Q81. Which guiding principle recommends using the minimum number of steps necessary to achieve ...; Q82. Which is included in the purpose of the 'improve' value chain activity?...; Q83. Which practice ensures that a variety of access channels are available for users to report...; Q84. Which practice includes management of workarounds and known errors?...; Q85. Which organization delivers output or outcomes of a service?...; Q86. Which practice updates information relating to symptoms and business impact?...; Q87. Which is a financially valuable component that can contribute to the delivery of a service...; Q88. For which purpose would the continual improvement practice use a SWOT analysis?...; Q89. Which is a purpose of the 'service desk' practice?...; Q90. What three elements make up the Service Portfolio?...; Q91. Which function is responsible for the management of a data centre?...; Q92. Which statement about outcomes is CORRECT?; Q93. Which step of the continual improvement model includes baseline assessments?...; Q94. Which is one of the MAIN concerns of the 'design and transition' value chain activity?...; Q95. Which guiding principle recommends standardizing and streamlining manual tasks?...; Q96. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and matu...; Q97. Why should some service requests be fulfilled with no additional approvals?...; Q98. Which term is used to describe the prediction and control of income and expenditure within...; Q99. Which of the following should IT service continuity strategy be based on? 1. Design of the...; Q100. Which is described by the 'organizations and people' dimension of service management?...; Q101. Which practice minimizes the impact on normal service operation by managing resources in r...; Q102. What is the starting point for optimization?; Q103. Which practice has the purpose of ensuring that the organization's suppliers and their per...; Q104. Which two practices use workarounds?; Q105. Which value chain activity ensures the availability of service components?...; Q106. Which is a key requirement for a successful service level agreement (SLA)?...; Q107. What is used to link activities within the service value chain?...; Q108. Which practice includes conducting regular reviews to ensure that services are still appro...; Q109. What is the MOST important reason for prioritizing incidents?...; Q110. Which of the following guiding principles proposes the elimination of unnecessary work?...; Q111. Which guiding principle is PRIMARILY concerned with end-to-end service delivery?...; Q112. What helps diagnose and resolve a simple incident?...; Q113. Identify the missing word in the following sentence. The use of [?] should support, not re...; Q114. Which is handled as a service request?; Q115. A user wants to know how to create a report so they come into contact with the service des...; Q116. Which statement about the 'four Ps' of service design is CORRECT?...; Q117. In which step of the 'continual improvement model' is an improvement plan implemented?...; Q118. What is defined as "the role that uses services?...; Q119. Which guiding principle recommends consideration of the four dimensions in order to make s...; Q120. What is a configuration item?; Q121. What does the 'service request management' practice depend on for maximum efficiency?...; Q122. Which competencies are required by the 'service level management' practice?...; Q123. Which is a service request?; Q124. Which statement about standard changes is CORRECT?...; Q125. Which dimension of service management includes consideration of the type of relationship r...; Q126. Which statement about problems is CORRECT?; Q127. Which statement about IT service management is CORRECT? D18912E1457D5D1DDCBD40AB3BF70D5D...; Q128. Which costs are included in the value proposition of a service?...; Q129. Which is a recommendation for applying the guiding principle 'keep it simple and practical...; Q130. Which helps to streamline the fulfilment of service requests?...; Q131. Which term is used to describe removing something that could have an effect on a service?...; Q132. Which stage of the service lifecycle has the purpose of looking for ways to improve proces...; Q133. What varies in size and complexity, and uses functions to achieve its objectives?...; Q134. Which statement about outcomes is CORRECT9; Q135. Which practice has a purpose that includes managing authentication and non-repudation?...; Q136. Which practice needs people who understand complex systems and have creative and analytica...; Q137. Which activity is part of the 'continual improvement practice?...; Q138. An organization asks a stakeholder to review a planned change. Which guiding principle doe...; Q139. What is important for a 'continual improvement register' (CIR)?...; Q140. Which activity captures the demand for incident resolution and service requests?...; Q141. Which statement about outcomes is CORRECT?; Q142. Which is the MOST important stakeholder group that a service provider needs to collaborate...; Q143. Which two statements about an organization's culture are CORRECT? 1. It is created from sh...; Q144. Which practice would be MOST involved in assessing the risk to services when a supplier mo...; Q145. What can help to reduce resistance to a planned improvement when applying the guiding prin...; Q146. What is a cause, or potential cause, of one or more incidents?...; Q147. What is the purpose of service level management?...; Q148. What should a release policy include?; Q149. Which practice coordinates the classification, ownership and communication of service requ...; Q150. Which statement about the 'continual improvement' practice is CORRECT?...; Q151. Where are the details of the required performance outcomes of a service denned?...; Q152. What can a change schedule be used for?; Q153. Which is an activity in the 'Problem control' phase of problem management?...; Q154. Which TWO are important aspects of the 'service request management' practice? 1. Standardi...; Q155. Which statement about the 'four Ps' of service design is CORRECT?...; Q156. Which service management dimension is focused on activities and how these are coordinated?...; Q157. Which statement about change authorization is CORRECT?...; Q158. A user wants to know how to create a report so they come into contact with the service des...; Q159. Which is provided by the 'engage' value chain activity?...; Q160. What is the definition of "service management"?...; Q161. Which practice provides users with a way to get various requests arranged, explained and c...; Q162. Which step of the 'continual improvement model' defines measurable targets?...; Q163. What is the PRIMARY use of a change schedule?; Q164. Which is an input to the service value system?...; Q165. Which practice uses pre-defined, standardized procedures to enable fulfilment times to be ...; Q166. What is defined as a cause, or potential cause, of one or more incidents?...; Q167. Which two are considered part of the 'organizations and people' dimension of service manag...; Q168. What are the three phases of 'problem management'?...; Q169. How do all value chain activities transform inputs to outputs?...; Q170. What can a service remove from the consumer and impose on the consumer?...; Q171. Which is a key requirement for successful service level agreements (SLAs)?...; Q172. Which activity is NOT recommended by the 'start where you are' guiding principle?...; Q173. Which is CORRECT about change authorization?; Q174. Which service level metrics are BEST for measuring user experience?...; Q175. Identity the missing word(s) in the following sentence. The purpose of the problem managem...; Q176. Which practice involves the management of vulnerabilities that were not identified before ...; Q177. Which TWO BEST describe the guiding principles? Short term Standards Recommendations Long-...; Q178. In service relationships, what is a benefit of identifying consumer roles?...; Q179. Which of these should be logged and managed as a problem?...; Q180. How does information about problems and known errors contribute to 'incident management'?...; Q181. Which is an objective of the design coordination process?...; Q182. Which is a purpose of the 'relationship management' practice?...; Q183. A good way to apply the ITIL guiding principle 'focus on value' is to:...; Q184. Which practice handles all pre-defined user-initiated service actions?...; Q185. Which statement about change management is CORRECT?...; Q186. Which statement about the steps to fulfill a service request is CORRECT?...; Q187. Which practice handles all pre-defined user-initiated service actions?...; Q188. Which practice establishes a channel between the service provider and its users?...; Q189. Which dimension of service management considers the workflows and controls needed to deliv...; Q190. Which practice has a purpose that includes ensuring that risks have been properly assessed...; Q191. Which is a recommendation of the guiding principle 'think and work holistically'?...; Q192. Which of the four dimensions contributes MOST to defining activities needed to deliver ser...; Q193. When considering the type of relationship required with other organizations involved in th...; Q194. Identify the missing word in the following sentence. A service is a means of enabling valu...; Q195. What takes place in the "Did we get there?" step of the continual service improvement (CSI...; Q196. Which of the four dimensions' focuses on roles responsibilities and systems of authority?...; Q197. Which statement about problems is CORRECT?; Q198. What is the purpose of the 'information security management1 practice?...; Q199. What actions does a service desk take for all issues, queries and requests that are report...; Q200. Which is described by the 'organizations and people' dimension of service management?...; Q201. Which is a key element of :he 'think and work holistically' guiding principle?...; Q202. Which helps to streamline the fulfilment of service requests?...; Q203. What is a user?; Q204. Which is an activity in the 'Problem control' phase of problem management?...; Q205. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?...; Q206. When should a workaround be created?; Q207. Which activity is part of the 'continual improvement' practice?...; Q208. What ensures that a service provider and a service consumer continually co-create value?...; Q209. What is the MOST LIKELY reason mat incident management would need a temporary team to work...; Q210. Identify the missing word in the following sentence. Sponsor is the role that authorizes b...; Q211. Which practice has a purpose that deludes maximizing the number of successful additions mo...; Q212. Which guiding principle leads to a faster response to customer needs by timeboxing activit...; Q213. What MAIN factors are considered to assess the priority of an incident?...; Q214. Which practice has a purpose that includes managing risks to confidentiality, integrity an...; Q215. Which practice requires skills and competencies related to business analysis, supplier man...; Q216. Which statement about the 'continual improvement model' is CORRECT?...; Q217. Why should service desk staff detect recurring issues?...; Q218. Which statement about emergency changes is CORRECT?...; Q219. Which ITIL guiding principle recommends using existing services, processes and tools when ...; Q220. Which Guiding principle says that it is not usually necessary to build something new?...; Q221. Which role would is MOST SUITABLE for someone with experience of managing relationships wi...; Q222. Which guiding principle focuses on reducing costs and human errors?...; Q223. Which is the MOST LIKELY way of resolving major incidents?...; Q224. Which Practice includes management of workarounds and known errors?...; Q225. Which is an input to the service value system?...; Q226. Which of the following is the MOST important 'or effective incident management?...; Q227. What should be done for every problem?; Q228. Which action is performed by a service provider?...; Q229. Which practice ensures that accurate and reliable information is available about configura...; Q230. Which practices is MOST associate with the use of empathy to understand users?...; Q231. Which practice MOST requires staff who demonstrate skills such as empathy and emotional in...; Q232. What ensures that a service provider and a service consumer continually co-create value?...; Q233. Which practice balance management of risk with maximizing throughput?...; Q234. Which practice has a purpose that includes restoring normal service operation as quickly a...; Q235. Which stage of the service lifecycle has the purpose of looking for ways to improve proces...; Q236. What is an IT asset?; Q237. Which is the BEST example of a standard change?...; Q238. What is defined as any component that needs to be managed in order to deliver an IT servic...; Q239. What is described by the service value system?...; Q240. Which ITIL concept describes governance?; Q241. Identity the missing word in the following sentence The purpose of the service configurati...; Q242. What is the difference between the 'incident management' and 'service desk' practices?...; Q243. Which practice has a purpose that includes responding to conditions that could lead to pot...; Q244. Which service value chain activity deals with the purchase of new products?...; Q245. Which guiding principle helps an organization to understand the impact of an altered eleme...; Q246. Which helps to streamline the fulfilment of service requests?...; Q247. Which describes a 'change authority'?; Q248. Which statement about emergency changes is CORRECT?...; Q249. What is an IT asset?; Q250. Which action is performed by a service provider?...; Q251. What is the purpose of the 'deployment management' practice?...; Q252. What three elements make up the Service Portfolio?...; Q253. A good way to apply the ITIL guiding principle 'focus on value' is to:...; Q254. Which gives a user access to a system?; Q255. What is MOST LIKELY to be handled as a service request?...; Q256. Which practice has a purpose that includes observing a service to report selected changes ...; Q257. Which of the following statements about change authorization is CORRECT?...; Q258. Which practice improves customer and user satisfaction by reducing the negative impact of ...; Q259. Which practice includes conducting regular reviews to ensure that services are still appro...; Q260. How is a continual improvement register used?; Q261. Which phase of problem management includes the regular assessment of the effectiveness of ...; Q262. Which process is used to compare the value that new services offer with the value of the s...; Q263. Which is a purpose of the 'engage' value chain activity?...; Q264. What is a means of enabling value co-creation by facilitating outcomes that customers want...; Q265. Which Practice includes management of workarounds and known errors?...; Q266. What is the purpose of the 'relationship management' practice?...; Q267. Which practice facilitates operational communication between the service provider organiza...; Q268. Which guiding principle emphasizes the need to understand the flow of work in progress, id...; Q269. Which dimension of service management includes consideration of the type of relationship r...; Q270. What is a definition of a service improvement plan (SIP)?...; Q271. What is the customer of a service responsible for?...; Q272. Which is the definition of an IT asset?; Q273. Which practice ensures that a variety of access channels are available for users to report...; Q274. Which TWO types of competence are MOST important 'or service desk staff? 1. Knowledge of b...; Q275. Which TWO statements about the 'service request management' practice are CORRECT? 1. Servi...; Q276. Which is part of the value proposition of a service?...; Q277. Which statement about the 'change enablement' practice is CORRECT?...; Q278. What is the reason for using a balanced bundle of service metrics?...; Q279. Which stage of the service lifecycle has the purpose of looking for ways to improve proces...; Q280. What type of change is often used for resolving incidents or implementing security patches...; Q281. What is described by the service value system?...; Q282. Which helps to manage an incident when it is unclear which support team should be working ...; Q283. Identify the missing words in the following sentence. When an organization has decided to ...; Q284. Which is included in the purpose of the 'service level management' practice?...; Q285. Where should all master copies of controlled software and documentation be stored?...; Q286. Service transition contains detailed descriptions of which processes?...; Q287. What term is used to describe the functionality of a service?...; Q288. Which statement about 'continual improvement' is CORRECT?...; Q289. Which practice requires that staff demonstrate excellent customer service skills, such as ...; Q290. Which of the following is included in the purpose of the 'continual improvement' practice?...

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