[Aug 09, 2025] ITIL ITIL-4-Foundation Exam Dumps Files, Q1/228: Which TWO are important aspects of the 'service request management' practice? 1.Standardization and automation

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Question 1/228

Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

A. 1 and 2

B. 2 and 3

C. 3 and 4

D. 1 and 4

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Other Question (228q): Q1. Which TWO are important aspects of the 'service request management' practice? 1.Standardiz...; Q2. What is the purpose of the 'problem management' practice?...; Q3. Which practice has the purpose of ensuring that the organization's suppliers and their per...; Q4. Which helps to streamline the fulfilment of service requests?...; Q5. Which dimension considers data security and privacy?...; Q6. Which of the four dimensions contributes MOST to defining activities needed to deliver ser...; Q7. Which of the following includes configuring components and activities to facilitate outcom...; Q8. Which practice has a purpose that includes observing a service to report selected changes ...; Q9. Which practice ensures that any addition, modification, or removal of anything that could ...; Q10. What type of change is pre-authorized, low risk, relatively common, and follows a procedur...; Q11. Why should a service level agreement include bundles of metrics?...; Q12. Which of the following is an example of workaround?...; Q13. Which service level metrics are BEST for measuring user experience?...; Q14. Which step of the continual improvement model includes baseline assessments?...; Q15. Which describes outcomes?; Q16. Identify the Missing word(s) in the following sentence A(n) [?] cause, or potential cause,...; Q17. Which is described by the 'organizations and people' dimension of service management?...; Q18. What is included in the purpose of the 'release management' practice?...; Q19. Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedba...; Q20. Which is a service request?; Q21. Identify the missing word(s) in the following sentence. The purpose of the problem managem...; Q22. Which value chain activity ensures that ongoing service activity meets user expectations?...; Q23. What includes governance as a component?; Q24. Which TWO statements about an organization's culture are CORRECT? (Choose two.) 1. It is c...; Q25. Which organization delivers output or outcomes of a service?...; Q26. Which describe a 'change authority'?; Q27. Which term is used to describe removing something that could have an effect on a service?...; Q28. Which activity is NOT recommended by the 'start where you are' guiding principle?...; Q29. Which dimension includes the knowledge needed for the management of services?...; Q30. Which statement about change authorities is CORRECT?...; Q31. Which statement about the purpose or the Monitoring and event management practice is TRUE?...; Q32. What should a release policy include?; Q33. Which statement about problems is CORRECT?; Q34. Which practice provides a single point of contact for users?...; Q35. Which dimension of service management includes consideration of the type of relationship r...; Q36. Which of the following is the MOST important 'or effective incident management?...; Q37. Which guiding principle considers the importance of customer loyalty?...; Q38. 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A customer is a person who defines the requirements for a service and takes responsibility...; Q76. Which of the four dimensions' focuses on roles responsibilities and systems of authority?...; Q77. Which role would is MOST SUITABLE for someone with experience of managing relationships wi...; Q78. Which practice may involve the initiation of disaster recovery?...; Q79. Which practice makes new services available for use?...; Q80. Identify the missing word in the following sentence. The purpose of the 'supplier manageme...; Q81. Which is a way of applying the guiding principle 'focus on value'?...; Q82. Which guiding principle recommends eliminating activities that do not contribute to the cr...; Q83. Service transition contains detailed descriptions of which processes?...; Q84. Which facilitates outcomes that customers want to achieve?...; Q85. Which statement about service desks is CORRECT?...; Q86. 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What is a change schedule used for?; Q178. What is the reason for using a balanced bundle of service metrics?...; Q179. What are the three phases of 'problem management'?...; Q180. Which component is focused on the activities needed by an organization to help it co-creat...; Q181. Arrange the following steps of software lifecycle in correct order. 1. Retire 2. Test 3. O...; Q182. What are the types of asset management?; Q183. Which step of the 'continual improvement model' defines measurable targets?...; Q184. What do customer perceptions and business outcomes help to define?...; Q185. What type of change is MOST likely to be managed by the 'service request management' pract...; Q186. Identify the missing word(s) in the following sentence. The service desk should be the ent...; Q187. How should an organization include third-party suppliers in the continual improvement of s...; Q188. Which is a purpose of the 'service level management' practice?...; Q189. 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Which practice owns and manages issues, queries and requests from users?...; Q201. Which guiding principle says that services and processes should NOT provide a solution for...; Q202. Which practice has a purpose that includes responding to conditions that could lead to pot...; Q203. Which is included in the purpose of the 'service level management' practice?...; Q204. Which statement about outcomes is CORRECT?; Q205. What is the PRIMARY use of a change schedule?; Q206. Which of the following is a necessity to a successful service level agreement (SLAs)?...; Q207. What is the purpose of service level management?...; Q208. Which is an activity of 'problem identification'?...; Q209. Which is the MOST LIKELY way of resolving major incidents?...; Q210. Which is included in the purpose of the 'design and transition' value chain activity?...; Q211. What can be used to determine if a service is 'fit for purpose'?...; Q212. What is a problem that has been analysed but has not been resolved?...; Q213. What is the purpose of the 'relationship management' practice?...; Q214. What helps diagnose and resolve a simple incident?...; Q215. Which statement about the automation of service requests is CORRECT?...; Q216. What is a cause, or potential cause, of one or more incidents?...; Q217. Which practice updates information relating to symptoms and business impact?...; Q218. How do all value chain activities transform inputs to outputs?...; Q219. Which value chain activity is concerned with the availability of service components?...; Q220. In which TWO situations should the ITIL guiding principles be considered? 1. In every init...; Q221. Which stakeholders co-create value in a service relationship?...; Q222. Which service catalogue view is considered beneficial when constructing the relationship b...; Q223. Why should service desk staff detect recurring issues?...; Q224. Identify the missing word in the following sentence. A known error is a problem that has b...; Q225. How does a service consumer contribute to the reduction of disk?...; Q226. Which guiding principle helps an organization to understand the impact of an altered eleme...; Q227. Identify the missing word in the following sentences. A service is a means of enabling val...; Q228. Which statement about a service value stream is CORRECT?...

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