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Question 43/59
Which of the following describes a management practice?
Correct Answer: B
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice.
Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.
Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.
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- Other Question (59q)
- Q1. How should the ITIL Guiding Principle ' optimize and automate ' be applied?...
- Q2. Which of the following BEST describes an outcome in a service relationship?...
- Q3. How does ' access to resources ' support value co-creation in a service interaction?...
- Q4. What BEST describes an event?
- Q5. What is the customer of a service responsible for?...
- Q6. What is service quality most concerned with?
- Q7. Which role authorizes budget for a service in a service relationship?...
- Q8. Which concept is illustrated when an employee is granted permission to the company ' s new...
- Q9. Which of the following is NOT one of the steps in value stream mapping?...
- Q10. Which BEST defines a digital service ?
- Q11. Which type of risk is imposed on consumers by a service?...
- Q12. Which of the following is NOT a success metric of ' discover ' activity?...
- Q13. Why is it important to seek feedback before, during, and after each iteration?...
- Q14. Which dimension of product and service management encourages analysing and decision-making...
- Q15. Which dimension is concerned with management of relationships with external organizations?...
- Q16. Which statement BEST explains the relationship between an organization ' s purpose and its...
- Q17. Which governance activity is focused on ensuring adherence with policies and strategic dir...
- Q18. Which term describes ' what an organization does for its consumers and other stakeholders ...
- Q19. Which BEST describes service actions ?
- Q20. Which dimension of digital product and service management ensures that people working in a...
- Q21. Which of the following is typically used to establish a shared understanding of expected a...
- Q22. What is the role of governance within the ITIL Value System?...
- Q23. Which dimension of product and service management addresses data and technologies used in ...
- Q24. What is a value stream?
- Q25. A printer is delivered to a customer, while ongoing maintenance and support are provided b...
- Q26. How do ' utility ' and ' warranty ' together support value co-creation?...
- Q27. What is the MAIN purpose of the ' discover ' activity?...
- Q28. What does ITIL emphasize as a key difference between Value stream mapping ' and Value stre...
- Q29. Which dimension of product and service management is concerned with relationships with oth...
- Q30. When applying the "collaborate and promote visibility" principle to an organization's init...
- Q31. A design team is creating a new workflow and tries to account for every possible exception...
- Q32. Which metric is MOST appropriate for assessing the success of the ' build ' value chain ac...
- Q33. Which of the following statements about value streams is INCORRECT?...
- Q34. Which of the following terms BEST describes a change?...
- Q35. Which dimension of product and service management promotes conducting safe-to-fail experim...
- Q36. Which option is CORRECT in the context of a digital product and a digital service?...
- Q37. What enables the digital product and service management activities of an organization?...
- Q38. How does an enabling value stream contribute to value creation?...
- Q39. Which ITIL Guiding Principle emphasizes understanding how all parts of an organization fun...
- Q40. Which ITIL concept includes governance, practices, and continual improvement?...
- Q41. Why are management practices important for value chain activities?...
- Q42. Which of the following is NOT a success metric of ' discover ' activity?...
- Q43. Which of the following describes a management practice?...
- Q44. What is a service request ?
- Q45. Which of the following helps to understand the internal state of a complicated system by a...
- Q46. Why should organizations consider the interaction of ITIL Guiding Principles?...
- Q47. The board of directors approves a new digital strategy and instructs management to priorit...
- Q48. An organization wants to evaluate how well the ' transition ' value chain activity is perf...
- Q49. What influences whether a service is perceived as valuable by a consumer?...
- Q50. An organization is planning to improve an existing service and wants to understand its cur...
- Q51. How can continual improvement of value streams be achieved?...
- Q52. Why does the ITIL Continual Improvement Model begin by defining the vision?...
- Q53. Which lifecycle activity is focused on creating prototypes and specifications?...
- Q54. What is an incident in IT services?
- Q55. Which is the purpose of the "transition" activity?...
- Q56. An IT support engineer assisting a user in configuring their laptop is an example of which...
- Q57. How should the ITIL Guiding Principle ' collaborate and promote visibility ' be applied?...
- Q58. Why do ITIL practice guides follow a standardized structure across all practices?...
- Q59. How do value chain activities support an organization ' s purpose?...
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