Join the discussion
Add Comments
- Other Question (108q)
- Q1. Which one of the following is the BEST description of a relationship in service asset and ...
- Q2. Looking for ways to improve process efficiency and cost effectiveness is a purpose of whic...
- Q3. Which describes an interface of incident management with service level management?...
- Q4. Why is it important for service providers to understand patterns of business activity (PBA...
- Q5. What BEST describes the value of continual service improvement to the business?...
- Q6. Who is responsible for defining metrics for change management?...
- Q7. What is the type of notification that should be sent when a threshold has been reached, so...
- Q8. Which process is responsible for dealing with complaints, comments, and general enquiries ...
- Q9. Which statement should NOT be part of the value proposition for Service Design?...
- Q10. Which of the following is NOT a source of best practice?...
- Q11. Which of the following is NOT an objective of service transition?...
- Q12. Which process is responsible for ensuring that appropriate testing takes place?...
- Q13. Which of the following is service transition planning and support NOT responsible for?...
- Q14. Which of the following are CORRECT 1) Service Solutions for new or changed services 2) Man...
- Q15. What is the BEST description of a change proposal?...
- Q16. Which of the following should be considered when designing measurement systems, methods an...
- Q17. Which process or function is responsible for monitoring activities and events in the IT in...
- Q18. What is the primary focus of component capacity management?...
- Q19. Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partne...
- Q20. A known error has been created after diagnosis of a problem was complete but before a work...
- Q21. Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhanc...
- Q22. Which stage of the service lifecycle identifies, defines and aligns the IT solution with t...
- Q23. Which process has the objective to identify changes to the customer environment that could...
- Q24. Which of the following service desk organizational structures are described in service ope...
- Q25. Which of the following would be examined by a major problem review? 1. Things that were do...
- Q26. Which one of the following activities are carried out during the "Where do we want to be?"...
- Q27. Which of the following is the correct definition of an outcome?...
- Q28. Which of the following types of service should be included in the scope of service portfol...
- Q29. Implementation of ITIL service management requires the preparation and planning of the eff...
- Q30. Which of the following would be most useful in helping to implement a workaround as quickl...
- Q31. Which process is responsible for discussing reports with customers showing whether service...
- Q32. Which of the following BEST describes 'partners' in the phrase "people, processes, product...
- Q33. Which service lifecycle stage provides the following values to the business?...
- Q34. Third parties responsible for supplying goods or services that are required to deliver IT ...
- Q35. Which one of the following statements about incident reporting and logging is CORRECT?...
- Q36. What does the continual service improvement (CSI) approach enable a business to achieve?...
- Q37. Which of the following statements BEST describes the aims of release and deployment manage...
- Q38. What BEST defines IT service management?
- Q39. Which of the following is an objective/are objectives of the service strategy stage of the...
- Q40. Which role is accountable for the operational management of a process?...
- Q41. What type of services are NOT directly used by the business but are required by the servic...
- Q42. Which one of the following activities does application management perform?...
- Q43. Which statement about service review meetings is FALSE?...
- Q44. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?...
- Q45. What are underpinning contracts used to document?...
- Q46. Which of the following identify the purpose of business relationship management? 1. To est...
- Q47. Which stage of service lifecycle has the purpose of aligning IT services with the changing...
- Q48. Can service operation improve efficiency in the business operation by automating common ro...
- Q49. Which function is responsible for the closure of an incident record?...
- Q50. What is the primary focus of business capacity management?...
- Q51. What are the two MAJOR activities in problem management?...
- Q52. Which is responsible for the production of the service design package (SDP)?...
- Q53. Which of the following is the BEST description of a centralized service desk?...
- Q54. How are groups, teams, departments and divisions classified?...
- Q55. Which lifecycle stage defines how value is created and delivered?...
- Q56. Where should the following information be stored? 1. The experience of staff 2. Records of...
- Q57. Which is a supplier category?
- Q58. Which of the following should be documented in an incident model? 1. Details of the servic...
- Q59. Which of the following BEST describes technical management?...
- Q60. Which stage of the service lifecycle is MOST concerned with defining policies and objectiv...
- Q61. What BEST defines roles and responsibilities in relation to process and activities?...
- Q62. What do customer perceptions and business outcomes help to define?...
- Q63. What is the PRIMARY process for strategic communication with the service provider's custom...
- Q64. What BEST describes the value of service transition to the business?...
- Q65. Which of the following are sources of best practice? 1. Academic research 2. Internal expe...
- Q66. In service design, which term describes services, technologies and tools?...
- Q67. Which statement about the service portfolio is TRUE?...
- Q68. Which process is responsible to provide and maintain accurate information on all services ...
- Q69. Which process is responsible for recording the current details, status, interfaces and dep...
- Q70. A technician is finding it difficult to resolve an incident and informs the manager that m...
- Q71. Which of the following is best definition of IT service management?...
- Q72. What do major incidents require?
- Q73. Which of the following would be used to communicate a high level description of a major ch...
- Q74. Which of the following is NOT a service desk type recognized in the service operation volu...
- Q75. Which is the CORRECT list of metrics to support CSI activities?...
- Q76. Which of the following BEST describes the purpose of access management?...
- Q77. Where would you expect incident resolution targets to be documented?...
- Q78. From the perspective of the service provider, what is the person or group who defines or a...
- Q79. What should the IT service continuity process primarily support?...
- Q80. What service could include a differentiation as an "excitement factor"?...
- Q81. Which process would you MOST expect to be involved in the management of underpinning contr...
- Q82. Which process would be used to compare the value that newer services have offered over tho...
- Q83. The effective management of risk requires specific types of action. Which of the following...
- Q84. Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Se...
- Q85. Which one of the following generates demand for services?...
- Q86. Which one of the following activities is NOT part of the Deming Cycle?...
- Q87. How should entries in the CSI register be categorized?...
- Q88. Which is the CORRECT list for the three levels of a multi-level service level agreement (S...
- Q89. What type of record should you raise when a problem diagnosis is complete and a workaround...
- Q90. Hierarchic escalation is BEST described as?
- Q91. What is the CORRECT definition of service management?...
- Q92. The remediation plan should be evaluated at what point in the change lifecycle?...
- Q93. Availability management is directly responsible for the availability of which of the follo...
- Q94. Which is an objective of access management?
- Q95. Which statement about the known error database (KEDB. is...
- Q96. What BEST describes the purpose of analyzing risk?...
- Q97. Which of the following are classed as stakeholders in service management? 1. Customers 2. ...
- Q98. Which process is responsible for the availability, confidentiality and integrity of data?...
- Q99. Which process will regularly analyze incident data to identify discernible trends?...
- Q100. What is a change of state that has significance for the management of a configuration item...
- Q101. In which core ITIL publication can you find detailed descriptions of service catalogue man...
- Q102. Which process is responsible for sourcing and delivering components of requested standard ...
- Q103. What is a service delivered between two business units in the same organization known as?...
- Q104. Which one of the following activities would be performed by access management?...
- Q105. Which areas are NOT measured by process KPIs? 1. Technology 2. Performance 3. Value 4. Com...
- Q106. Which of the following statements MOST correctly identifies the scope of design coordinati...
- Q107. Which groups of people would work according to an operational level agreement?...
- Q108. Which one of the following is an objective of service catalogue management?...
[×]
Download PDF File
Enter your email address to download ITIL.ITIL-Foundation.v2022-12-21.q108.pdf