[Aug 20, 2024] Microsoft MB-910 Exam Dumps Files, Q1/124: A company uses Dynamics 365 Customer Service. A customer service agent needs to understand how knowledge

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Question 1/124

A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.
How should you explain this feature?
Select the answer that correctly completes the sentence.

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The company plans to use Dynamics 365 Sales Insights. Y...; Q21. Customers submit suggestions, questions, and cases to a company by using the following cha...; Q22. A customer purchases Microsoft 365 and Dynamics 365 Sales. For each of the following state...; Q23. A company uses Dynamics 365 Customer Service. The customer service department for a retail...; Q24. A company has a Dynamics 365 Sales implementation. The company wants to perform the follow...; Q25. A cable installation company is implementing Dynamics 365. You need to recommend Dynamics ...; Q26. You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connect...; Q27. Match each product to its feature. Instructions: To answer, drag the appropriate product f...; Q28. Sales representatives need a view of all of their customers and the statistics that relate...; Q29. A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage do...; Q30. A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks. Yo...; Q31. A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the fo...; Q32. A company uses Dynamics 365 Sales. The following groups of users must be able to perform s...; Q33. A company implements Dynamics 365 Customer Service. For each of the following statements, ...; Q34. A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to de...; Q35. A consulting firm uses Dynamics 365 Project Operations to manage the following types of wo...; Q36. You are using Dynamics 365 Field Service inspections. For each of the following statements...; Q37. A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator. You need to...; Q38. Dynamics 365 Customer Service has the following requirements: Issues created on a website ...; Q39. A customer purchases Microsoft 365 and Dynamics 365 Sales. For each of the following state...; Q40. A company manufactures environmental sensors that can be monitored remotely. Match each co...; Q41. A company uses Dynamics 365 Customer Service to manage its warehouse and customer service ...; Q42. A customer purchases Microsoft 365 and Dynamics 365 Sales. For each of the following state...; Q43. A company uses Dynamics 365 Customer Service. You need to recommend solutions to help the ...; Q44. You plan to use Dynamics 365 Sales to manage an online training business. Data for users w...; Q45. You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service. For...; Q46. A company implements Dynamics 365 Sales. You need to recommend the features to implement t...; Q47. You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connect...; Q48. A company uses Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Voice. ...; Q49. A company provides roadside assistance for disabled automobiles. The company enacts a poli...; Q50. You are evaluating Dynamics 365 Sales as a potential replacement for your company's existi...; Q51. A company uses Dynamics 365 Field Service. Technicians in the company use the Field Servic...; Q52. All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the c...; Q53. A service company is planning to implement a new system. You evaluate whether the company'...; Q54. You use Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Dat...; Q55. A company sells and services commercial refrigeration equipment. The company is implementi...; Q56. A company is evaluating Dynamics 365 Field Service. The company must be able to manage tec...; Q57. A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add...; Q58. A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you...; Q59. You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLA...; Q60. A company wants to be able to give quotes to customers from their parts list. You need to ...; Q61. You are investigating the reporting capabilities for Dynamics 365 applications. For each o...; Q62. A company uses Dynamics 365 Customer Service. A customer service agent needs to understand...; Q63. A company maintains a group of commercial buildings. The company implements Dynamics 365 F...; Q64. A customer purchases Microsoft 365 and Dynamics 365 Sales. For each of the following state...; Q65. A company is implementing Dynamics 365 Customer Service. The company wants to enable chat ...; Q66. A company manufactures environmental sensors that can be monitored remotely. Match each co...; Q67. A service company is planning to implement a new system. You evaluate whether the company'...; Q68. A customer purchases Microsoft 365 and Dynamics 365 Sales. For each of the following state...; Q69. A consulting firm uses Dynamics 365 Project Operations to manage the following types of wo...; Q70. A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents. T...; Q71. A company plans to implement Dynamics 365 Sales to manage sales pipelines. For each of the...; Q72. An air conditioning company uses Dynamics 365 Field Service. When a problem is detected wi...; Q73. A company calibrates and services medical equipment for customers across the United States...; Q74. A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues...; Q75. A service company is planning to implement a new system. You evaluate whether the company'...; Q76. A company provides mobile catering services for corporate and special events. A cooking te...; Q77. A company uses Dynamics 365 Field Service. Employees need to schedule bookings while viewi...; Q78. A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling fu...; Q79. A company uses Dynamics 365 Field Service. Employees need to schedule bookings while viewi...; Q80. A company uses Dynamics 365 Customer Service. The customer service department for a retail...; Q81. You work for a job placement agency that uses Dynamics 365 Project Operations. A client ne...; Q82. For each of the following statements, select Yes if the statement is true. Otherwise, sele...; Q83. You plan to use Dynamics 365 Customer Voice to gather customer feedback for three differen...; Q84. A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents. T...; Q85. A company uses Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Voice. ...; Q86. A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing. Which two acti...; Q87. A company plans to replace its existing marketing software with Microsoft products. You ne...; Q88. You are evaluating activity records in Dynamics 365 Sales. For each of the following state...; Q89. You plan to implement Dynamics 365 Customer Service. For each of the following statements,...; Q90. A company uses Dynamics 365 Sales. The following groups of users must be able to perform s...; Q91. A company wants to be able to give quotes to customers from their parts list. You need to ...; Q92. A company that provides house cleaning services uses Dynamics 365 Customer Service. The co...; Q93. A company plans to implement Dynamics 365 Field Service. For each of the following stateme...; Q94. A company uses Dynamics 365 Marketing. The company wants an automated solution to test two...; Q95. A company plans to implement a solution to send a survey after a case is closed. The surve...; Q96. A company uses Dynamics 365 Sales and Dynamics 365 Customer Service. The management team w...; Q97. You are the resource manager for an electrical contractor that uses Dynamics 365 Project O...; Q98. A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be...; Q99. A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone ...; Q100. A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add...; Q101. A company provides mobile catering services for corporate and special events. A cooking te...; Q102. A company plans to implement a solution to send a survey after a case is closed. The surve...; Q103. A company has a Dynamics 365 Sales implementation. The company wants to perform the follow...; Q104. A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the fo...; Q105. A company plans to implement Dynamics 365 Field Service. For each of the following stateme...; Q106. All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the c...; Q107. An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users re...; Q108. You work for a home decorating company. You need to ensure that qualifying leads can becom...; Q109. A company uses Dynamics 365 Field Service. 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