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Question 38/67
Review the exhibit.
You receive a service request from a user who indicates that their Netskope client is in a disabled state. The exhibit shows an excerpt (rom the affected client nsdebuglog.log.
What is the problem in this scenario?
You receive a service request from a user who indicates that their Netskope client is in a disabled state. The exhibit shows an excerpt (rom the affected client nsdebuglog.log.
What is the problem in this scenario?
Correct Answer: B
The problem in this scenario is that the Netskope client connection is being decrypted by a network security device. This is evident from the log message "ERROR SSL certificate verification failed: self signed certificate in certificate chain". This means that the Netskope client is receiving a certificate that is not issued by Netskope, but by a device that is intercepting and decrypting the traffic between the client and the Netskope cloud. This can cause the client to fail to download the required configuration and remain in a disabled state1. Therefore, option B is correct and the other options are incorrect. References: Troubleshooting Netskope Client - Netskope Knowledge Portal, Using Netskope Client
- Netskope Knowledge Portal
- Netskope Knowledge Portal
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