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- Other Question (25q)
- Q1. You are starting a new Engagement Cloud project implementation, and one of your customer r...
- Q2. Your customer is not able to use category filters for search and recommended results of Kn...
- Q3. Your customer asked you to modify the default severity value for new service requests. Whi...
- Q4. Your customer has informed you about a possible errorin the screen pop-up when receiving a...
- Q5. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe ...
- Q6. Your customer has three service request child categories under the top-level service reque...
- Q7. If you did not use the Reference Implementationtemplate for your Digital Customer Service ...
- Q8. One of your service agents needs a new search filter on his Service Requests' list page. H...
- Q9. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This b...
- Q10. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one. Which s...
- Q11. Which three statements are true?
- Q12. You have been asked about some of the features of CTI notifications. Users want to be effi...
- Q13. What three things should you perform to show product images in the Product Picker componen...
- Q14. Which two actions can you takewhen using Application Composer to create a new Trouble Tick...
- Q15. Which option describes the automated page presentation for incoming calls?...
- Q16. Identify three considerations before starting the configuration of assignment rules to ser...
- Q17. What is the main function of the Data Security Policies?...
- Q18. Which two steps are needed to create a new business object in Digital Customer Service?...
- Q19. You have just created a new Digital Customer Service (DCS) application and now you need to...
- Q20. Digital Customer Service application configuration settings in json.cfg include which four...
- Q21. If you want to disable the ability to delete activities for all users, what action should ...
- Q22. In which three situations can default coverage be applied?...
- Q23. Milestones are a key component of Service Entitlements. Identify three correct options reg...
- Q24. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud ...
- Q25. You are creating a shared SmartText entry. Which option do you need to select to define a ...
