Join the discussion
Question 1/23
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?
Correct Answer: C
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.
Add Comments
- Other Question (23q)
- Q1. What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX S...
- Q2. What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?...
- Q3. What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?...
- Q4. Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX A...
- Q5. Which feature in Oracle Fusion Cloud SCM helps in optimizing inventory levels?...
- Q6. Which metric provides valuable insight about agent effectiveness in the Knowledge Gap to D...
- Q7. Which metric is used to evaluate the effectiveness of the Incentive Plan to Seller Earning...
- Q8. How do AI/ML technologies enhance the Knowledge Gap to Deliver Resolution OMBP in improvin...
- Q9. What is the primary function of the Order Promising process in Oracle Fusion Cloud SCM?...
- Q10. Which KPI helps evaluate the success of the campaign in driving business outcomes for the ...
- Q11. Which feature in Oracle Fusion Cloud SCM helps in tracking and managing real-time producti...
- Q12. Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?...
- Q13. Which feature in Oracle Fusion Cloud SCM ensures real-time communication between suppliers...
- Q14. What is the primary purpose of the Campaign Execution to Opportunity OMBP in Oracle Fusion...
- Q15. Which metric indicates the success of the Opportunity to Quote OMBP in Oracle Fusion Cloud...
- Q16. Which KPI provides a comprehensive evaluation of the Nurture to Opportunity OMBP's success...
- Q17. Which feature in Oracle Fusion Cloud SCM ensures that supply planning recommendations refl...
- Q18. What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?...
- Q19. Which feature in Oracle Fusion Cloud SCM helps in assessing and approving suppliers based ...
- Q20. Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?...
- Q21. What is the purpose of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sal...
- Q22. Which feature in Oracle Fusion Cloud CX Marketing helps in predicting customer behavior?...
- Q23. Which KPI in the Opportunity to Quote OMBP is essential for gauging the speed and effectiv...
