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  1. Home
  2. Peoplecert
  3. ITIL 4 Specialist: High-velocity IT Exam
  4. Peoplecert.ITIL-4-Specialist-High-velocity-IT.v2026-07-29.q38
  5. Question 1

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Question 1/38

After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?

Correct Answer: C

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Other Question (38q)
Q1. After completing an online training course, the employees of an organization are better eq...
Q2. An organization is negotiating and agreeing on the service levels for a social media site....
Q3. Users are complaining that service desk agents do not listen to them and make assumptions ...
Q4. A service provider has recently started providing services to a new client. Surveys have s...
Q5. An IT department is planning to make significant investments in new testing technology tha...
Q6. A service provider is launching a new service to a very large number of users. The majorit...
Q7. An organization's customers have historically been satisfied with the functionality and pe...
Q8. Which is a valid description of the priorities when using agile development methods?...
Q9. A service provider is about to engage in a partnership with a large retailer. They will in...
Q10. Identify the missing words in the following sentence. The purpose of the [?] is to ensure ...
Q11. A service provider analyses how the amount of work done by different user groups varies ov...
Q12. A service provider is planning to onboard a new desktop service for a new customer. Which ...
Q13. Which statement BEST describes the role of IT staff in risk management?...
Q14. A service provider reliably meets the agreed service levels, but some customers are not ha...
Q15. Which stakeholders should assess and evaluate value realization?...
Q16. Which joint activity performed by a service provider and service consumer ensures continua...
Q17. An organization has a large and complex infrastructure which often leads to incidents that...
Q18. An organization works in a highly regulated industry. A new regulation has been introduced...
Q19. A service provider is collecting requirements for a cloud-based document storage service. ...
Q20. Users often do not provide feedback because they do not believe it will be addressed. Whic...
Q21. Which is an example of results-based measurement and reporting?...
Q22. A team is evaluating commercial software products in an effort to improve communication an...
Q23. Which activity, carried out by both the service provider and the service consumer, enables...
Q24. what should be included in an organization's approach to risk management...
Q25. An organization is aiming to develop a partnership relationship with its service consumers...
Q26. A service consumer has asked a commercial service provider to develop a new document stora...
Q27. An organization is aiming to develop a partnership relationship with their service consume...
Q28. Which activity does a service provider carry out as part of the "explore step of the custo...
Q29. Which is a valid description of the priorities when using agile development methods?...
Q30. Which competency profile is required by an individual who is tasked with motivating others...
Q31. How can an organization facilitate positive outcomes and experiences throughout the custom...
Q32. Which statement about the reporting of service outcomes and performance is CORRECT? Which ...
Q33. In the context of Toyota Kata, what is the BEST way to answer the question ' How do we get...
Q34. An organization has a culture that encourages people to hide their mistakes. This reduces ...
Q35. An IT service provider is carrying out an internal assessment to identify opportunities to...
Q36. What should be done FIRST when designing a customer journey?...
Q37. Governance is a core component of the service value system. How does governance support hi...
Q38. An online retail provider wants to detect service degradation before customers begin compl...
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