A. A business activity can be defined for a change request step asan agent determination activity.

B. In BRFplus, a decision table with a user agent value column can be filled with an organizational structure entry (e.g., user, org unit).

C. A service name can be assigned in the BRFplus decision table to control the BAdI call.

D. A change request type can be configured accordingly so that individual agent determination is allowed.