[Jun 05, 2024] Salesforce ADM-201 Exam Dumps Files, Q1/246: The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get

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Question 1/246

The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?

A. Business Hours

B. Assignment Rules

C. Escalation Rules

D. Case Queues

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