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  1. Home
  2. Salesforce
  3. Salesforce Certified Administrator
  4. Salesforce.Salesforce-Certified-Administrator.v2025-04-12.q189
  5. Question 1

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Question 1/189

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

Correct Answer: B
Explanation
Web-to-Case allows you to create cases from a form on your website.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5

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Other Question (189q)
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Q10. What should an administrator use as an identifier when importing and updating records from...
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Q15. The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard ...
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Q20. Dream house realty needs to use consistent picklist values in the category field on accoun...
Q21. Brokers at DreamHouse Realty need to see certain information about one or more cases when ...
Q22. Northern Trail Outfitters has requested that when the Referral Date field is updated on th...
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Q24. Universal Containers (UC) has a queue that is used for managing tasks that need to be work...
Q25. Universal Containers requires that when an Opportunity is closed won, all other open oppor...
Q26. An administrator at Universal Containers has been asked to prevent users from accessing Sa...
Q27. When users log in to Salesforce via the user interface, which two settings does the system...
Q28. Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should h...
Q29. Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is ...
Q30. Northern Trail Outfitters wants to know the average stage duration for all closed Opportun...
Q31. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are ...
Q32. Dreamhouse Realty agents are double-booking open house event nights. The evet manager want...
Q33. Universal Containers has enabled Data Protection and Privacy for its org. Which page layou...
Q34. Cloud kicks intends to protect with backups by using the data by using the data export Ser...
Q35. An administrator supporting a global team of salesforce users has been asked to configure ...
Q36. An administrator has been asked to update a flow that was created as part of a recent upda...
Q37. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days...
Q38. Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team h...
Q39. The administrator at Ursa Major Solar has created a custom report type and built a report ...
Q40. Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is ...
Q41. An Administrator wants to trigger a follow-up task for the opportunity owner when they clo...
Q42. Users have noticed that when they click on a report in a dashboard to view the report deta...
Q43. Northern Trail Outfitters has asked an administrator to ensure that when a contact with a ...
Q44. The administrator at Ursa Major Solar imported records into an object by mistake. Which tw...
Q45. Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its ...
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Q47. Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation...
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Q50. What data loss considerations should an administrator keep in mind when changing a custom ...
Q51. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be d...
Q52. Cloud Kicks has created a screen flow for their sales team to use when they add new leads....
Q53. The Human resources department at Northern Trail outfitters wants employees to provide fee...
Q54. The sales manager at Cloud Kicks wants to set up a business process where opportunity disc...
Q55. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK...
Q56. Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 mo...
Q57. The Human resources department at Northern Trail outfitters wants employees to provide fee...
Q58. The administrator at Clod Kicks updated the custom object Event to include a lookup field ...
Q59. The administrator at AW Consulting has created a custom picklist field. Business users hav...
Q60. An administrator wants to create a form in Salesforce for users to fill out when they lose...
Q61. The administrator has created new users for ten new employees at Northern Trail Outfitters...
Q62. New leads need be routed to the correct Sales person based on the lead address....
Q63. The service manager at Ursa Major Solar wants to let customers know that they have receive...
Q64. Universal Containers (UC) customers have provided feedback that their support cases are no...
Q65. Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wan...
Q66. administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What...
Q67. A user at Universal Containers left the company. The administrator needs to create new use...
Q68. What should an administrator use as an identifier when importing and updating records from...
Q69. The sales team at Ursa Major Solar has asked the administrator to automate an outbound mes...
Q70. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has the...
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Q72. The sales manager at Cloud Kicks wants to set up a business process where opportunity disc...
Q73. An administrator Creates a custom text area field on the Account object and adds it to the...
Q74. Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Custome...
Q75. What should an administrator use as an identifier when importing and updating records from...
Q76. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce...
Q77. Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorr...
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Q79. Universal Containers (UC) would like to count the number of open cases associated with eac...
Q80. Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Custome...
Q81. DreamHouse reality has an approval process. A manager attempts to approve the record but r...
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Q83. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate pa...
Q84. Clod Kicks has the organization wide defaults for Opportunity set to private. which two fe...
Q85. Clod Kicks has a screen flow with two questions on the same screen, but only one is necess...
Q86. Universal Containers (UC) customers have provided feedback that their support cases are no...
Q87. Cloud Kicks (CK) stores information about specific customers in Contacts and information a...
Q88. The administrator for Cloud Kicks has created a screen flow to help service reps ask the s...
Q89. An administrator has reviewed an upcoming critical update. How should the administrator pr...
Q90. What should an administrator use as an identifier when importing and updating records from...
Q91. The VP of sales at Universal Containers wants to prevent members of the sales team from ch...
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Q123. Cloud Kicks users are seeing error messages when they use one of their screen flows. The e...
Q124. Northern Trail Outfitters uses a custom object Invoice to collect customer payment informa...
Q125. Cloud Kicks want to have consistency when communication with customers on cases. The compa...
Q126. The administrator at Clod Kicks updated the custom object Event to include a lookup field ...
Q127. Cloud Kicks has a team of product owners that need a space to share feedback and ideas wit...
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Q129. Universal Containers wants to provide reseller partners with discounted prices on the prod...
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Q131. The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want c...
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Q134. An administrator at Cloud Kicks is building a flow that needs to search for records that m...
Q135. DreamHouse Realty regularly holds open houses for the selling of both houses and condomini...
Q136. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the ...
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Q154. Cloud kicks want to give credit to Opportunity team members based on the level of effort c...
Q155. What are two considerations an administrator should keep in mind when working with Salesfo...
Q156. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on m...
Q157. When a cloud kicks Opportunity closes, the company would like to automatically create a re...
Q158. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Clos...
Q159. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. Ho...
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Q161. The DreamHouse Realty team has a master-detail relationship set up with open house as the ...
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Q164. The administrator has been asked to automate a simple field update on the account. When a ...
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Q169. An administrator at Cloud Kicks has a flow in production that is supposed to create new re...
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Q182. AW Computing has six sales teams in a region. These teams always consists of the same acco...
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Q184. Cloud kicks intends to protect with backups by using the data by using the data export Ser...
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Q188. Universal Containers (UC) would like to count the number of open cases associated with eac...
Q189. An administrator at Universal Containers needs a simple way to trigger an alert to the dir...
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