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Question 6/43

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

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Other Question (43q)
Q1. What one of the following is optional when creating a Catalog workflow?...
Q2. In the Customer Service Management space, what does the term asset management mean?...
Q3. What are the Forum User Types? (Choose three.)...
Q4. Information in the Case Field 'Contact' is copied to which Incident Field?...
Q5. What is the purpose of a Catalog Item variable?...
Q6. Which Business Rules are part of the Customer Service Management baseline configuration? (...
Q7. What should be part of the pre-engagement collateral?...
Q8. Read the use case below to determine if the customer service relationship is B2B or B2C. M...
Q9. Entitlements specify the level of service provided to customers....
Q10. What is required to enable the Follow the sun field on the Customer Service Case form?...
Q11. What one of the following is optional when creating a Catalog workflow?...
Q12. Major Issue Management uses which one of the following capabilities?...
Q13. Contextual Search framework is used for providing Knowledge search results in which of the...
Q14. True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agen...
Q15. What is the purpose of a Catalog Item variable?...
Q16. If the CSM Demo Data Plugin has been installed what are two options either of which will p...
Q17. From what places in SN can an agent create a case? (Choose three.)...
Q18. Which are the key self-service functions of the Customer Support Portal? (Choose three.)...
Q19. Which are the key self-service functions of the Customer Support Portal? (Choose three.)...
Q20. Agents and managers cannot create knowledge articles from Community questions....
Q21. What module is used to create Case Record Producers?...
Q22. Partner admin contacts have access to the data of both their partner accounts and customer...
Q23. What are the Forum User Types? (Choose three.)...
Q24. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choos...
Q25. Which of the following are true regarding integrating a ServiceNow Knowledge base with ext...
Q26. ________________ is a role for managing all of the cases in an account and any related chi...
Q27. If only one user reports a content for moderation, the content will be hidden....
Q28. Access to a Knowledge base or Article can be restricted based on a customer's assets and t...
Q29. Match the definitions for roles relationships. Hot Area: (Exhibit)...
Q30. Which of the following roles cannot update a consumer's record?...
Q31. What is required to synchronize fields from a parent to a child case(s)?...
Q32. Agents and managers cannot create knowledge articles from Community questions....
Q33. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choos...
Q34. Predictive Intelligence improves Case management by:...
Q35. From a service provider's perspective, is the following a product or an asset? A cable mod...
Q36. Matching rules enhance assignment capability by ____________________....
Q37. Match the definitions for roles relationships. Hot Area: (Exhibit)...
Q38. What do blue circles in the timeline of a case form represent?...
Q39. Articles can provide the following: (Choose three.)...
Q40. Which are the key self-service functions of the Customer Support Portal? (Choose three.)...
Q41. Information about a customer's service contract is found in Knowledge....
Q42. Special handling notes property: Width of the Special Handling Notes pop-up window in pixe...
Q43. Which of the following functions can be completed when using the Field Service Management ...