Join the discussion
Question 1/124
In the baseline configuration for service catalog workflows, which of the following statements are true?
(Choose two.)
(Choose two.)
Correct Answer: A,C
Add Comments
- Other Question (124q)
- Q1. In the baseline configuration for service catalog workflows, which of the following statem...
- Q2. It is important to define the VIP users in order to correctly calculate incident priority....
- Q3. ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM proces...
- Q4. When you activate the ITSM Roles plugin what additional granular roles are created for the...
- Q5. Which of the following knowledge workflows are available OOTB? (Choose all that apply.)...
- Q6. Which field on the incident table automatically tracks the TOTAL elapsed time between when...
- Q7. In Change Management, what is the purpose of the Risk Assessment Survey?...
- Q8. A developer is writing a Visualforce page that queries accounts in the system and presents...
- Q9. What will be the new state once you click on the "Confirm" button in the problem form?...
- Q10. Which of the following is NOT a consideration when determining the need for multiple servi...
- Q11. Benchmarks provide comparative insights relative to industry averages....
- Q12. When does a State of On Hold pause an SLA?
- Q13. Which of the following roles can delete cart layout?...
- Q14. Universal Containers would like applicants to apply for multiple positions, tracking how m...
- Q15. What is the purpose of the "Send to event creator" check box in the notification form?...
- Q16. A manager wants to run a report on the Computer catalog items, to see how many requests ar...
- Q17. How to see which record producers and catalog items are using a certain variable set?...
- Q18. Which table is used to store request items?
- Q19. Which of the following can be used to standardize the body of Outbound email notifications...
- Q20. Which of the following statements is true regarding attaching workflows to requests?...
- Q21. Which of the following is a potential benefit of implementing incident management?...
- Q22. What is the minimum role required for a user to create an Emergency Change?...
- Q23. A new Problem Coordinator accidentally created several problem investigations that need to...
- Q24. Which of the following can be achieved by a user with itil role? (Choose four.)...
- Q25. UC Loans is a small company with a part time Salesforce administrator. UC Loans wants to c...
- Q26. When a user selects Change > New, they are presented with a ___________ to select the t...
- Q27. Using User Criteria, access to catalog categories and catalog items can be applied based o...
- Q28. When evaluating change request states in a script include, which is the preferred method f...
- Q29. There are two integration points available in ServiceNow ITSM: Platform Web Services and E...
- Q30. As of Orlando, this plugin is now active by default to support the Service Catalog....
- Q31. When building multiple catalog items, which components would you evaluate for consolidatio...
- Q32. On a service catalog item, a customer has a requirement that the start_date is before the ...
- Q33. A customer has a requirement to include a Catalog Item to order Microsoft Access in severa...
- Q34. Given the class structure shown below, which types of Cls will be included in a report run...
- Q35. A company has many different unit test methods that create Account records as part of thei...
- Q36. When using Inbound Email Actions, what happens it an email is received which has no waterm...
- Q37. Which of the following can be used as a 'non-code' alternative for some Catalog Client Scr...
- Q38. What module do you use to change the setting for the time between incident Resolution and ...
- Q39. Which module to use in order to see problem tasks that are assigned to you?...
- Q40. Universal Containers is implementing a new lead status process and wants to be able to do ...
- Q41. Which of these are considered configuration base items? (Choose three.)...
- Q42. An administrator has been asked to grant read, create and edit access to the product objec...
- Q43. Which of the following is a potential benefit of implementing incident management?...
- Q44. Technical workshop and process workshop can be combined in one workshop....
- Q45. A developer gets an error saying "Maximum Trigger Depth Exceeded." What is a possible reas...
- Q46. What actions can a user with the itil_admin role take in support of Change Management? (Ch...
- Q47. Universal Containers wants to use an external Web Service provided by a third-party vendor...
- Q48. ServiceNow doesn't recommend having a service for generic requests in the service catalog....
- Q49. Which mechanism is used to specify who can read Articles and who can contribute Articles i...
- Q50. In Knowledge Management, where can user criteria NOT be used?...
- Q51. Which of the following reports are available for incidents in the baseline instance? (Choo...
- Q52. According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be mo...
- Q53. The administrator of Universal Containers is testing an approval process in a recently ref...
- Q54. User Criteria is used to determine who may order Items in a Service Catalog Category....
- Q55. Users who approve changes require ServiceNow license unless they do the approval through e...
- Q56. What is the minimum role required to delete a Problem?...
- Q57. In the Quebec release of Change management, what new architectural features were added?...
- Q58. Primary tables associated with request fulfillment begin with the prefix _____________....
- Q59. Users with which role can Communicate a workaround or fix? (Choose two.)...
- Q60. In the baseline platform configuration, an end user with no assigned roles can read an inc...
- Q61. In the baseline configuration for change management, how do users access approved Standard...
- Q62. Which of the following user feedback actions are stored in kb_feedback table? (Choose all ...
- Q63. (Exhibit) Which two of the examples above have correct System.debug statements? (Choose tw...
- Q64. Which of the following are valid states for Standard Change requests? (Choose all that app...
- Q65. The Major Incident Management (MIM) application is linked at the Incident management proce...
- Q66. A developer created and tested a Visualforce page in their developer sandbox, but now rece...
- Q67. Which of the following is NOT a way service catalog requests may be submitted in a baselin...
- Q68. There are two types of variable sets, single-row and multi-row....
- Q69. Which of the following are valid states for Requested Item Catalog Task? (Choose all that ...
- Q70. The VP of Marketing is launching campaigns in each region to target accounts that do NOT h...
- Q71. Inbound Actions can be configured to enable creating or updating problems....
- Q72. What will be the change request's state once a member of the CAB Approval group rejects th...
- Q73. A developer created a new trigger that inserts a Task when a new Lead is created. After de...
- Q74. Requirements gathered in workshops should be validated against scope before adding them to...
- Q75. Which three password options are available for the administrator to set on content deliver...
- Q76. In Problem Management, which element must be edited to modify the field mappings when Know...
- Q77. Even Though some catalog items approval workflow might be similar, it is recommended to ha...
- Q78. The data in the Schedule section of the change request is just to aid reviewers and implem...
- Q79. When documenting requirements, it is important to include the customer preferred designed ...
- Q80. Given the class structure shown below, which types of Cls will be included in a report run...
- Q81. Which of the following roles can maintain user criteria?...
- Q82. (Exhibit) Consider the Apex controller above, that is called from a Lightning Aura Compone...
- Q83. Your customer complains that when their users click on the Configuration Item magnifier fr...
- Q84. Which of the following can be achieved by a user with itil role? (Choose three.)...
- Q85. How is access to knowledge articles administered?...
- Q86. (Exhibit) Which two of the examples above have correct System.debug statements? (Choose tw...
- Q87. How to show the template bar at the bottom of the incident form?...
- Q88. Which of the following is NOT a feature provided by Knowledge Management OOTB?...
- Q89. An Order Guide can include multiple Items. Items have common variables, such as Shipping L...
- Q90. Which table can be used to build a report to see which knowledge articles are no longer vi...
- Q91. How to add restriction on moving incidents from one state to another?...
- Q92. Which of the following can the end user see in the related search result?...
- Q93. What are the components of a Flow Action?
- Q94. The Standard Change Template [std_change_record_producer] table is extended from the _____...
- Q95. Which of the following record types would you use in order to view company policies?...
- Q96. In the baseline configuration, Service Level Agreements use percentages of SLA Duration to...
- Q97. A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It...
- Q98. Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers...
- Q99. A developer built a Component to be used at the front desk for guests to self-register upo...
- Q100. Universal Containers uses Big Objects to store almost a billion customer transactions call...
- Q101. Part of a custom Lightning Component displays the total number of Opportunities in the org...
- Q102. Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What...
- Q103. For the majority of catalog items, the customer requires quantity and price to be displaye...
- Q104. How to customize the fields that appear when a user hovers over the reference icon?...
- Q105. Which of the following properties is used to decide which knowledge base will be used to c...
- Q106. The key stakeholder for your ITSM implementation wants to have SLAs on every Task record. ...
- Q107. (Exhibit) Consider the above trigger intended to assign the Account to the manager of the ...
- Q108. Your customer wants a catalog to contain two items: 1. A request with 1 approval and 2 ful...
- Q109. Which of the following record types would you use in order to set up a new hired employee?...
- Q110. Once the change request's state changes to "Review", the user should fill the mandatory fi...
- Q111. What is the minimum number of members in a group?...
- Q112. What are two effective measures of performance for the Problem Management process? Choose ...
- Q113. What is the relationship between User table and Role table?...
- Q114. Which of the following is NOT a valid On Hold reason?...
- Q115. A company notices that their unit tests in a test class with many methods to create many r...
- Q116. You can create only one change request from an incident....
- Q117. A company wants to implement a new call center process for handling customer service calls...
- Q118. The administrator at Universal Containers wants to improve data quality by ensuring that a...
- Q119. The support manager at Universal Containers wants a dashboard that shows the number of cas...
- Q120. Knowledge Ratings are stored in the _________ table....
- Q121. Universal Containers wants to track expense reports and expense line items. Values from ex...
- Q122. When a user submits a service request from a catalog what actions are triggered based on t...
- Q123. What Knowledge Management capability allows users to ask and answer questions amongst peer...
- Q124. In release management what controls the movement of the state from Scoping to Awaiting App...
