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Question 52/131
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
Correct Answer: A
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- Other Question (131q)
- Q1. To assign extensions to users, you must first __________....
- Q2. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
- Q3. Which options can be configured when setting up a queue? (Choose two.)...
- Q4. Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Le...
- Q5. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
- Q6. Routing is a part of customer communication that connects the customer with an appropriate...
- Q7. Instant messaging costs are significantly less than long-distance phone conversations....
- Q8. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls...
- Q9. You can use Regular Expressions to create Number Plans...
- Q10. Which of the following Genesys Cloud CX features helps ensure that enough agents are in th...
- Q11. Your customizations in the interaction view remain in effect even if you leave the view an...
- Q12. Which of the following routes interactions based on an algorithm that determines the best ...
- Q13. Which of the following Edge feature contains the built-in remote survivability mode?...
- Q14. Which user role is required to perform the deployment and installation of the Genesys Clou...
- Q15. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:...
- Q16. To assign extensions to users, you must first __________....
- Q17. Which of the following best defines the performance view for Agents?...
- Q18. Where can you add preconfigured settings to the phones?...
- Q19. What is the distinguishing feature between queues and groups?...
- Q20. Select the features available in Genesys Cloud CX Architect. (Choose three.)...
- Q21. Genesys Cloud CX tracks metric statistics in __________ minute intervals....
- Q22. Which of the following items need to be configured for an outbound campaign? (Choose three...
- Q23. Which of the following Edge features provides client and server-side call matching?...
- Q24. The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose tw...
- Q25. Alerts that have been read are not included in the alert count, even if they are still act...
- Q26. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
- Q27. Select all the question types available while creating an Evaluation Form. (Choose three.)...
- Q28. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
- Q29. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
- Q30. The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers...
- Q31. Select the reasons behind a user not receiving calls through their assigned DID number or ...
- Q32. Which of the following is NOT a feature of Genesys Cloud CX contact center?...
- Q33. Where are Genesys Cloud CX call recordings stored by default?...
- Q34. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has em...
- Q35. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available. Which o...
- Q36. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
- Q37. If you have not configured an email address to report issues to, Genesys Cloud CX:...
- Q38. Organizations with Communicate licenses can set up basic IVR with inbound call flow...
- Q39. Which of the following statements is NOT true regarding numbering plan?...
- Q40. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event th...
- Q41. Which feature requires at least one single sign-on (SSO) integration to be configured befo...
- Q42. What level of permissions does a user require to view the organization settings?...
- Q43. Which Genesys Cloud CX feature helps reduce wait time for each call?...
- Q44. Which of the following types of interactions can be configured for Recording Policies?...
- Q45. Which of the following is NOT a feature of Genesys Cloud CX contact center?...
- Q46. Which role is automatically assigned to a new user?...
- Q47. Which architectural approach is used to develop a single application as a suite of small s...
- Q48. Which report displays the length of each session for one or more agents over a specified p...
- Q49. What is a major advantage of the Genesys Cloud CX environment being a collection of micros...
- Q50. Phone redundancy extends to include call survivability - Even when the connection to the E...
- Q51. You can allocate multiple email addresses to receive suggestions, issues, and concerns reg...
- Q52. Which of the following entities is used to ensure that people within your organization hav...
- Q53. Which of the following best defines the performance view for Queues?...
- Q54. You can add more than one outbound route to the contact center....
- Q55. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
- Q56. Where can DID Numbers be assigned to? Choose 3 answers...
- Q57. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q58. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
- Q59. Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users c...
- Q60. Which user role is required to perform the deployment and installation of the Genesys Clou...
- Q61. Alerts that have been read are not included in the alert count, even if they are still act...
- Q62. In which of these views would you see the amount of time an agent spent in each status?...
- Q63. Which of the following statements about WebRTC phones is incorrect?...
- Q64. Why are Divisions important in an organization?...
- Q65. Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)...
- Q66. Number plan determines how many and which digits are necessary for call routing....
- Q67. Select the categories of ACD skills that can be added to a user or an interaction. (Choose...
- Q68. If you have not created any additional templates, you will have several default template o...
- Q69. Which Genesys Cloud CX feature helps reduce wait time for each call?...
- Q70. Which of the following is not a Quality Management feature?...
- Q71. What type of trunk would you configure to connect to AudioCodes phones?...
- Q72. Unused reports need to be disabled manually to prevent unnecessary load on the system....
- Q73. While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue. Will...
- Q74. Which dialing mode allows the agent to see customer information before dialing?...
- Q75. What is the maximum limit for creating performance dashboards for private users?...
- Q76. All of the following are steps that need to be completed to configure an Edge appliance, E...
- Q77. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)...
- Q78. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean...
- Q79. Policies automate repetitive quality management tasks. Which of the following items could ...
- Q80. Routing is a part of customer communication that connects the customer with an appropriate...
- Q81. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q82. Where can you add preconfigured settings to the phones?...
- Q83. Where can you add preconfigured settings to the phones?...
- Q84. Bullseye routing method relaxes the required skills as the selection pool expands from one...
- Q85. Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously...
- Q86. Which of the following are AND Evaluation Methods? (Choose three.)...
- Q87. Which of the following statements about scripts is true?...
- Q88. What additional functionality does Communicate bring to Genesys Cloud CX?...
- Q89. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has em...
- Q90. The status of agents, whether active or inactive, does not impact metrics in queue reports...
- Q91. Which Genesys Cloud CX feature helps reduce wait time for each call?...
- Q92. Under which container is Queue available?
- Q93. What level of permissions does a user require to view the organization settings?...
- Q94. You cannot add variables to a script.
- Q95. Eva, a contact center supervisor, wants to determine agent performance issues with interac...
- Q96. Which of the following components can be added to scripts? (Choose four.)...
- Q97. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
- Q98. Which of the following components can be added to scripts? (Choose four.)...
- Q99. WebRTC phones require all hardware and software to be properly installed....
- Q100. Genesys Cloud CX Voice is __________.
- Q101. Which of the following statements defines a critical question in an Evaluation Form?...
- Q102. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q103. If you have not created any additional templates, you will have several default template o...
- Q104. You must define the phone configuration in Genesys Cloud CX to associate with a physical p...
- Q105. Which setting allows you create a place for each group in your organization to upload, org...
- Q106. Unused reports need to be disabled manually to prevent unnecessary load on the system....
- Q107. Which of the following attributes ensure that the interactions are routed to the most qual...
- Q108. Which of the following reports display the number of interactions handled by an agent per ...
- Q109. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls...
- Q110. What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?...
- Q111. Which feature enables a voice interaction to interrupt an email interaction?...
- Q112. Which of the following is NOT a feature of Genesys Cloud CX contact center?...
- Q113. Select the factors which can cause report generation failures and increased runtimes. (Cho...
- Q114. Amelia is changing departments within the organization and has a new manager. Currently, G...
- Q115. Which feature enables a voice interaction to interrupt an email interaction?...
- Q116. Carlos is an administrator who needs to extract data on a group of agents handling custome...
- Q117. Which protocol is used to transport digitized audio?...
- Q118. You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not a...
- Q119. Select all access level permission types for workspace (Documents > Workspace) membersh...
- Q120. Under which container is Queue available?
- Q121. Routing is a part of customer communication that connects the customer with an appropriate...
- Q122. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
- Q123. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
- Q124. Which platform component manages account configuration, directory search, user membership,...
- Q125. Which of the following statements about scripts is true?...
- Q126. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
- Q127. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
- Q128. If you have not configured an email address to report issues to, Genesys Cloud CX:...
- Q129. What level of permissions does a user require to view the organization settings?...
- Q130. Select the categories of ACD skills that can be added to a user or an interaction. (Choose...
- Q131. Currently, you manage all agents' schedules using a spreadsheet. This shows when each agen...
