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  1. Home
  2. Genesys
  3. Genesys Cloud CX Certified Professional - Consolidated Exam
  4. Genesys.GCP-GCX.v2026-03-13.q131
  5. Question 105
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Question 105/131

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Correct Answer: A
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/

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Other Question (131q)
Q1. To assign extensions to users, you must first __________....
Q2. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
Q3. Which options can be configured when setting up a queue? (Choose two.)...
Q4. Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Le...
Q5. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
Q6. Routing is a part of customer communication that connects the customer with an appropriate...
Q7. Instant messaging costs are significantly less than long-distance phone conversations....
Q8. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls...
Q9. You can use Regular Expressions to create Number Plans...
Q10. Which of the following Genesys Cloud CX features helps ensure that enough agents are in th...
Q11. Your customizations in the interaction view remain in effect even if you leave the view an...
Q12. Which of the following routes interactions based on an algorithm that determines the best ...
Q13. Which of the following Edge feature contains the built-in remote survivability mode?...
Q14. Which user role is required to perform the deployment and installation of the Genesys Clou...
Q15. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:...
Q16. To assign extensions to users, you must first __________....
Q17. Which of the following best defines the performance view for Agents?...
Q18. Where can you add preconfigured settings to the phones?...
Q19. What is the distinguishing feature between queues and groups?...
Q20. Select the features available in Genesys Cloud CX Architect. (Choose three.)...
Q21. Genesys Cloud CX tracks metric statistics in __________ minute intervals....
Q22. Which of the following items need to be configured for an outbound campaign? (Choose three...
Q23. Which of the following Edge features provides client and server-side call matching?...
Q24. The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose tw...
Q25. Alerts that have been read are not included in the alert count, even if they are still act...
Q26. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
Q27. Select all the question types available while creating an Evaluation Form. (Choose three.)...
Q28. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
Q29. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
Q30. The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers...
Q31. Select the reasons behind a user not receiving calls through their assigned DID number or ...
Q32. Which of the following is NOT a feature of Genesys Cloud CX contact center?...
Q33. Where are Genesys Cloud CX call recordings stored by default?...
Q34. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has em...
Q35. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available. Which o...
Q36. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
Q37. If you have not configured an email address to report issues to, Genesys Cloud CX:...
Q38. Organizations with Communicate licenses can set up basic IVR with inbound call flow...
Q39. Which of the following statements is NOT true regarding numbering plan?...
Q40. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event th...
Q41. Which feature requires at least one single sign-on (SSO) integration to be configured befo...
Q42. What level of permissions does a user require to view the organization settings?...
Q43. Which Genesys Cloud CX feature helps reduce wait time for each call?...
Q44. Which of the following types of interactions can be configured for Recording Policies?...
Q45. Which of the following is NOT a feature of Genesys Cloud CX contact center?...
Q46. Which role is automatically assigned to a new user?...
Q47. Which architectural approach is used to develop a single application as a suite of small s...
Q48. Which report displays the length of each session for one or more agents over a specified p...
Q49. What is a major advantage of the Genesys Cloud CX environment being a collection of micros...
Q50. Phone redundancy extends to include call survivability - Even when the connection to the E...
Q51. You can allocate multiple email addresses to receive suggestions, issues, and concerns reg...
Q52. Which of the following entities is used to ensure that people within your organization hav...
Q53. Which of the following best defines the performance view for Queues?...
Q54. You can add more than one outbound route to the contact center....
Q55. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
Q56. Where can DID Numbers be assigned to? Choose 3 answers...
Q57. User Status Detail report includes specifics about queue activity such as interacting, idl...
Q58. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
Q59. Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users c...
Q60. Which user role is required to perform the deployment and installation of the Genesys Clou...
Q61. Alerts that have been read are not included in the alert count, even if they are still act...
Q62. In which of these views would you see the amount of time an agent spent in each status?...
Q63. Which of the following statements about WebRTC phones is incorrect?...
Q64. Why are Divisions important in an organization?...
Q65. Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)...
Q66. Number plan determines how many and which digits are necessary for call routing....
Q67. Select the categories of ACD skills that can be added to a user or an interaction. (Choose...
Q68. If you have not created any additional templates, you will have several default template o...
Q69. Which Genesys Cloud CX feature helps reduce wait time for each call?...
Q70. Which of the following is not a Quality Management feature?...
Q71. What type of trunk would you configure to connect to AudioCodes phones?...
Q72. Unused reports need to be disabled manually to prevent unnecessary load on the system....
Q73. While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue. Will...
Q74. Which dialing mode allows the agent to see customer information before dialing?...
Q75. What is the maximum limit for creating performance dashboards for private users?...
Q76. All of the following are steps that need to be completed to configure an Edge appliance, E...
Q77. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)...
Q78. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean...
Q79. Policies automate repetitive quality management tasks. Which of the following items could ...
Q80. Routing is a part of customer communication that connects the customer with an appropriate...
Q81. User Status Detail report includes specifics about queue activity such as interacting, idl...
Q82. Where can you add preconfigured settings to the phones?...
Q83. Where can you add preconfigured settings to the phones?...
Q84. Bullseye routing method relaxes the required skills as the selection pool expands from one...
Q85. Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously...
Q86. Which of the following are AND Evaluation Methods? (Choose three.)...
Q87. Which of the following statements about scripts is true?...
Q88. What additional functionality does Communicate bring to Genesys Cloud CX?...
Q89. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has em...
Q90. The status of agents, whether active or inactive, does not impact metrics in queue reports...
Q91. Which Genesys Cloud CX feature helps reduce wait time for each call?...
Q92. Under which container is Queue available?
Q93. What level of permissions does a user require to view the organization settings?...
Q94. You cannot add variables to a script.
Q95. Eva, a contact center supervisor, wants to determine agent performance issues with interac...
Q96. Which of the following components can be added to scripts? (Choose four.)...
Q97. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
Q98. Which of the following components can be added to scripts? (Choose four.)...
Q99. WebRTC phones require all hardware and software to be properly installed....
Q100. Genesys Cloud CX Voice is __________.
Q101. Which of the following statements defines a critical question in an Evaluation Form?...
Q102. User Status Detail report includes specifics about queue activity such as interacting, idl...
Q103. If you have not created any additional templates, you will have several default template o...
Q104. You must define the phone configuration in Genesys Cloud CX to associate with a physical p...
Q105. Which setting allows you create a place for each group in your organization to upload, org...
Q106. Unused reports need to be disabled manually to prevent unnecessary load on the system....
Q107. Which of the following attributes ensure that the interactions are routed to the most qual...
Q108. Which of the following reports display the number of interactions handled by an agent per ...
Q109. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls...
Q110. What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?...
Q111. Which feature enables a voice interaction to interrupt an email interaction?...
Q112. Which of the following is NOT a feature of Genesys Cloud CX contact center?...
Q113. Select the factors which can cause report generation failures and increased runtimes. (Cho...
Q114. Amelia is changing departments within the organization and has a new manager. Currently, G...
Q115. Which feature enables a voice interaction to interrupt an email interaction?...
Q116. Carlos is an administrator who needs to extract data on a group of agents handling custome...
Q117. Which protocol is used to transport digitized audio?...
Q118. You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not a...
Q119. Select all access level permission types for workspace (Documents > Workspace) membersh...
Q120. Under which container is Queue available?
Q121. Routing is a part of customer communication that connects the customer with an appropriate...
Q122. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
Q123. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
Q124. Which platform component manages account configuration, directory search, user membership,...
Q125. Which of the following statements about scripts is true?...
Q126. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
Q127. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
Q128. If you have not configured an email address to report issues to, Genesys Cloud CX:...
Q129. What level of permissions does a user require to view the organization settings?...
Q130. Select the categories of ACD skills that can be added to a user or an interaction. (Choose...
Q131. Currently, you manage all agents' schedules using a spreadsheet. This shows when each agen...
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