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  1. Home
  2. Genesys
  3. Genesys Cloud CX Certified Professional - Consolidated Exam
  4. Genesys.GCP-GCX.v2026-11-06.q125
  5. Question 103

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Question 103/125

In which of these views would you see the amount of time an agent spent in each status?

Correct Answer: C
The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.

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Other Question (125q)
Q1. User Status Detail report includes specifics about queue activity such as interacting, idl...
Q2. Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users c...
Q3. Which embedded clients does Genesys Cloud CX support? Choose 2 answers...
Q4. Which of the following statements is NOT true regarding numbering plan?...
Q5. What additional functionality does Communicate bring to Genesys Cloud CX?...
Q6. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event th...
Q7. Which of the following routes interactions based on an algorithm that determines the best ...
Q8. Which of the following items need to be configured for an outbound campaign? (Choose three...
Q9. Which feature requires at least one single sign-on (SSO) integration to be configured befo...
Q10. What is the distinguishing feature between queues and groups?...
Q11. From the Interactions View, it is possible to access the details of only Inbound interacti...
Q12. Phone redundancy extends to include call survivability - Even when the connection to the E...
Q13. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an...
Q14. Number plan determines how many and which digits are necessary for call routing....
Q15. Which of the following entities is used to ensure that people within your organization hav...
Q16. Unused reports need to be disabled manually to prevent unnecessary load on the system....
Q17. What is the distinguishing feature between queues and groups?...
Q18. You have just added a new document to Genesys Cloud CX, and want everyone in the organizat...
Q19. Select the correct Telephony Connection Options from the list: Choose 3 answers...
Q20. Select the reasons behind a user not receiving calls through their assigned DID number or ...
Q21. What level of permissions does a user require to view the organization settings?...
Q22. Which feature enables a voice interaction to interrupt an email interaction?...
Q23. Which of the following statements about scripts is true?...
Q24. Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)...
Q25. Which of the following Edge feature contains the built-in remote survivability mode?...
Q26. Why are Divisions important in an organization?...
Q27. Under which container is Queue available?
Q28. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
Q29. Which of the following Genesys Cloud CX features helps ensure that enough agents are in th...
Q30. Which of the following Edge features provides client and server-side call matching?...
Q31. The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose tw...
Q32. User Status Detail report includes specifics about queue activity such as interacting, idl...
Q33. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
Q34. You can allocate multiple email addresses to receive suggestions, issues, and concerns reg...
Q35. Which user role is required to perform the deployment and installation of the Genesys Clou...
Q36. Routing is a part of customer communication that connects the customer with an appropriate...
Q37. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon ...
Q38. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
Q39. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available. Which o...
Q40. If you have not configured an email address to report issues to, Genesys Cloud CX:...
Q41. Which of the following statements is NOT true regarding numbering plan?...
Q42. Where can call recording be enabled?
Q43. The status of agents, whether active or inactive, does not impact metrics in queue reports...
Q44. Which of the following operating systems are supported by Genesys Cloud CX mobile applicat...
Q45. _________ binds the numbering plan with the trunk....
Q46. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
Q47. Which report displays the length of each session for one or more agents over a specified p...
Q48. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
Q49. Why are Divisions important in an organization?...
Q50. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)...
Q51. You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not a...
Q52. Which of the following operating systems are supported by Genesys Cloud CX mobile applicat...
Q53. Phone redundancy extends to include call survivability - Even when the connection to the E...
Q54. Which view displays current metrics and information about queues if you have a membership?...
Q55. Which of the following Edge feature contains the built-in remote survivability mode?...
Q56. What additional functionality does Communicate bring to Genesys Cloud CX?...
Q57. Phone redundancy extends to include call survivability - Even when the connection to the E...
Q58. User Status Detail report includes specifics about queue activity such as interacting, idl...
Q59. Which user role is required to perform the deployment and installation of the Genesys Clou...
Q60. Your customizations in the interaction view remain in effect even if you leave the view an...
Q61. Why are Divisions important in an organization?...
Q62. Amelia is changing departments within the organization and has a new manager. Currently, G...
Q63. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
Q64. Which of the following statements is NOT true regarding Management Units?...
Q65. A dynamic report on Genesys Cloud CX is a customizable report that allows the user to sele...
Q66. Which of the following operating systems are supported by Genesys Cloud CX mobile applicat...
Q67. If you have not configured an email address to report issues to, Genesys Cloud CX:...
Q68. Select the categories of Prompts in Architect. (Choose two.)...
Q69. Select the reasons behind a user not receiving calls through their assigned DID number or ...
Q70. Which view displays current metrics and information about queues if you have a membership?...
Q71. Alerts that have been read are not included in the alert count, even if they are still act...
Q72. Your customizations in the interaction view remain in effect even if you leave the view an...
Q73. How do you represent your organization when you contact the Genesys Cloud CX support team?...
Q74. Which of the following statements are true? (Choose three.)...
Q75. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
Q76. What level of permissions does a user require to view the organization settings?...
Q77. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
Q78. Organizations with Communicate licenses can set up basic IVR with inbound call flow...
Q79. Unused reports need to be disabled manually to prevent unnecessary load on the system....
Q80. Which options can be configured when setting up a queue? (Choose two.)...
Q81. To assign extensions to users, you must first __________....
Q82. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
Q83. Where can you add preconfigured settings to the phones?...
Q84. Alerts that have been read are not included in the alert count, even if they are still act...
Q85. WebRTC phones require all hardware and software to be properly installed....
Q86. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
Q87. You must define the phone configuration in Genesys Cloud CX to associate with a physical p...
Q88. Bullseye routing method relaxes the required skills as the selection pool expands from one...
Q89. Which of the following are AND Evaluation Methods? (Choose three.)...
Q90. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
Q91. Select the categories of Prompts in Architect. (Choose two.)...
Q92. You suspect that one of your agents is not productive. Which report would you run to view ...
Q93. How do you represent your organization when you contact the Genesys Cloud CX support team?...
Q94. Which Genesys Cloud CX feature helps reduce wait time for each call?...
Q95. Which platform component manages account configuration, directory search, user membership,...
Q96. Which of the following items need to be configured for an outbound campaign? (Choose three...
Q97. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:...
Q98. Which role is automatically assigned to a new user?...
Q99. When creating an external trunk, which of the following protocol(s) can be selected? (Choo...
Q100. Your customizations in the interaction view remain in effect even if you leave the view an...
Q101. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
Q102. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
Q103. In which of these views would you see the amount of time an agent spent in each status?...
Q104. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an...
Q105. What level of permissions does a user require to view the organization settings?...
Q106. Instant messaging costs are significantly less than long-distance phone conversations....
Q107. What type of trunk would you configure to connect to AudioCodes phones?...
Q108. What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)...
Q109. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
Q110. Your company has just acquired a new building, and you have to add this new location to Ge...
Q111. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
Q112. Which architectural approach is used to develop a single application as a suite of small s...
Q113. Which of the following statements defines a critical question in an Evaluation Form?...
Q114. If you have not configured an email address to report issues to, Genesys Cloud CX:...
Q115. Which of the following reports display the number of interactions handled by an agent per ...
Q116. Which platform component manages account configuration, directory search, user membership,...
Q117. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
Q118. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)...
Q119. Which feature enables a voice interaction to interrupt an email interaction?...
Q120. Genesys Cloud CX Voice is __________.
Q121. Which feature enables a voice interaction to interrupt an email interaction?...
Q122. Select the features available in Genesys Cloud CX Architect. (Choose three.)...
Q123. What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?...
Q124. Which one of the following Genesys Cloud CX configuration options provides a way to ensure...
Q125. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
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