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Question 12/125
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
Correct Answer: B
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- Other Question (125q)
- Q1. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q2. Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users c...
- Q3. Which embedded clients does Genesys Cloud CX support? Choose 2 answers...
- Q4. Which of the following statements is NOT true regarding numbering plan?...
- Q5. What additional functionality does Communicate bring to Genesys Cloud CX?...
- Q6. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event th...
- Q7. Which of the following routes interactions based on an algorithm that determines the best ...
- Q8. Which of the following items need to be configured for an outbound campaign? (Choose three...
- Q9. Which feature requires at least one single sign-on (SSO) integration to be configured befo...
- Q10. What is the distinguishing feature between queues and groups?...
- Q11. From the Interactions View, it is possible to access the details of only Inbound interacti...
- Q12. Phone redundancy extends to include call survivability - Even when the connection to the E...
- Q13. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an...
- Q14. Number plan determines how many and which digits are necessary for call routing....
- Q15. Which of the following entities is used to ensure that people within your organization hav...
- Q16. Unused reports need to be disabled manually to prevent unnecessary load on the system....
- Q17. What is the distinguishing feature between queues and groups?...
- Q18. You have just added a new document to Genesys Cloud CX, and want everyone in the organizat...
- Q19. Select the correct Telephony Connection Options from the list: Choose 3 answers...
- Q20. Select the reasons behind a user not receiving calls through their assigned DID number or ...
- Q21. What level of permissions does a user require to view the organization settings?...
- Q22. Which feature enables a voice interaction to interrupt an email interaction?...
- Q23. Which of the following statements about scripts is true?...
- Q24. Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)...
- Q25. Which of the following Edge feature contains the built-in remote survivability mode?...
- Q26. Why are Divisions important in an organization?...
- Q27. Under which container is Queue available?
- Q28. Sam wants to install the reporting app on his iPad to access metrics. Which of the followi...
- Q29. Which of the following Genesys Cloud CX features helps ensure that enough agents are in th...
- Q30. Which of the following Edge features provides client and server-side call matching?...
- Q31. The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose tw...
- Q32. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q33. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX org...
- Q34. You can allocate multiple email addresses to receive suggestions, issues, and concerns reg...
- Q35. Which user role is required to perform the deployment and installation of the Genesys Clou...
- Q36. Routing is a part of customer communication that connects the customer with an appropriate...
- Q37. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon ...
- Q38. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
- Q39. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available. Which o...
- Q40. If you have not configured an email address to report issues to, Genesys Cloud CX:...
- Q41. Which of the following statements is NOT true regarding numbering plan?...
- Q42. Where can call recording be enabled?
- Q43. The status of agents, whether active or inactive, does not impact metrics in queue reports...
- Q44. Which of the following operating systems are supported by Genesys Cloud CX mobile applicat...
- Q45. _________ binds the numbering plan with the trunk....
- Q46. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
- Q47. Which report displays the length of each session for one or more agents over a specified p...
- Q48. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
- Q49. Why are Divisions important in an organization?...
- Q50. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)...
- Q51. You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not a...
- Q52. Which of the following operating systems are supported by Genesys Cloud CX mobile applicat...
- Q53. Phone redundancy extends to include call survivability - Even when the connection to the E...
- Q54. Which view displays current metrics and information about queues if you have a membership?...
- Q55. Which of the following Edge feature contains the built-in remote survivability mode?...
- Q56. What additional functionality does Communicate bring to Genesys Cloud CX?...
- Q57. Phone redundancy extends to include call survivability - Even when the connection to the E...
- Q58. User Status Detail report includes specifics about queue activity such as interacting, idl...
- Q59. Which user role is required to perform the deployment and installation of the Genesys Clou...
- Q60. Your customizations in the interaction view remain in effect even if you leave the view an...
- Q61. Why are Divisions important in an organization?...
- Q62. Amelia is changing departments within the organization and has a new manager. Currently, G...
- Q63. Select all available options for adding widgets to a performance dashboard. (Choose four.)...
- Q64. Which of the following statements is NOT true regarding Management Units?...
- Q65. A dynamic report on Genesys Cloud CX is a customizable report that allows the user to sele...
- Q66. Which of the following operating systems are supported by Genesys Cloud CX mobile applicat...
- Q67. If you have not configured an email address to report issues to, Genesys Cloud CX:...
- Q68. Select the categories of Prompts in Architect. (Choose two.)...
- Q69. Select the reasons behind a user not receiving calls through their assigned DID number or ...
- Q70. Which view displays current metrics and information about queues if you have a membership?...
- Q71. Alerts that have been read are not included in the alert count, even if they are still act...
- Q72. Your customizations in the interaction view remain in effect even if you leave the view an...
- Q73. How do you represent your organization when you contact the Genesys Cloud CX support team?...
- Q74. Which of the following statements are true? (Choose three.)...
- Q75. Where can you view agent evaluation scores, evaluation activity, and calibration activity ...
- Q76. What level of permissions does a user require to view the organization settings?...
- Q77. Which of the following is NOT a Genesys Cloud CX Collaborate feature?...
- Q78. Organizations with Communicate licenses can set up basic IVR with inbound call flow...
- Q79. Unused reports need to be disabled manually to prevent unnecessary load on the system....
- Q80. Which options can be configured when setting up a queue? (Choose two.)...
- Q81. To assign extensions to users, you must first __________....
- Q82. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
- Q83. Where can you add preconfigured settings to the phones?...
- Q84. Alerts that have been read are not included in the alert count, even if they are still act...
- Q85. WebRTC phones require all hardware and software to be properly installed....
- Q86. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
- Q87. You must define the phone configuration in Genesys Cloud CX to associate with a physical p...
- Q88. Bullseye routing method relaxes the required skills as the selection pool expands from one...
- Q89. Which of the following are AND Evaluation Methods? (Choose three.)...
- Q90. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? ...
- Q91. Select the categories of Prompts in Architect. (Choose two.)...
- Q92. You suspect that one of your agents is not productive. Which report would you run to view ...
- Q93. How do you represent your organization when you contact the Genesys Cloud CX support team?...
- Q94. Which Genesys Cloud CX feature helps reduce wait time for each call?...
- Q95. Which platform component manages account configuration, directory search, user membership,...
- Q96. Which of the following items need to be configured for an outbound campaign? (Choose three...
- Q97. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:...
- Q98. Which role is automatically assigned to a new user?...
- Q99. When creating an external trunk, which of the following protocol(s) can be selected? (Choo...
- Q100. Your customizations in the interaction view remain in effect even if you leave the view an...
- Q101. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
- Q102. Once you create a custom field on your profile, it cannot be deleted from the Admin interf...
- Q103. In which of these views would you see the amount of time an agent spent in each status?...
- Q104. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an...
- Q105. What level of permissions does a user require to view the organization settings?...
- Q106. Instant messaging costs are significantly less than long-distance phone conversations....
- Q107. What type of trunk would you configure to connect to AudioCodes phones?...
- Q108. What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)...
- Q109. If the issue reporting email address is not set up in the Genesys Cloud CX system, any emp...
- Q110. Your company has just acquired a new building, and you have to add this new location to Ge...
- Q111. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
- Q112. Which architectural approach is used to develop a single application as a suite of small s...
- Q113. Which of the following statements defines a critical question in an Evaluation Form?...
- Q114. If you have not configured an email address to report issues to, Genesys Cloud CX:...
- Q115. Which of the following reports display the number of interactions handled by an agent per ...
- Q116. Which platform component manages account configuration, directory search, user membership,...
- Q117. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to upd...
- Q118. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)...
- Q119. Which feature enables a voice interaction to interrupt an email interaction?...
- Q120. Genesys Cloud CX Voice is __________.
- Q121. Which feature enables a voice interaction to interrupt an email interaction?...
- Q122. Select the features available in Genesys Cloud CX Architect. (Choose three.)...
- Q123. What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?...
- Q124. Which one of the following Genesys Cloud CX configuration options provides a way to ensure...
- Q125. Which view helps supervisors analyze performance issues with a specific skill in one or mo...
