Join the discussion
Question 24/40
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
Correct Answer: B
Explanation
Add Comments
- Other Question (40q)
- Q1. How many outbound email accounts are supported in Customer Service Management?...
- Q2. What do blue circles in the timeline of a case form represent?...
- Q3. What are the Critical Success Factors that are related to CSM Suite Implementations? (Choo...
- Q4. Which of the following are true regarding the Community Portal application? (Choose two.)...
- Q5. Which of the following roles cannot update a consumer's record?...
- Q6. Match the business rule to its function in the Self-Service Portal. Hot Area: (Exhibit)...
- Q7. What is required to enable the Follow the sun field on the Customer Service Case form?...
- Q8. From what places in SN can an agent create a case? (Choose three.)...
- Q9. What is required to synchronize fields from a parent to a child case(s)?...
- Q10. Articles can provide the following: (Choose three.)...
- Q11. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive I...
- Q12. Which of the following are true regarding integrating a ServiceNow Knowledge base with ext...
- Q13. Major Issue Management uses which one of the following capabilities?...
- Q14. What role does the Engagement Manager play before the Workshop? (Choose two.)...
- Q15. What should be part of the pre-engagement collateral?...
- Q16. Information about a customer's service contract is found in Knowledge....
- Q17. Articles can provide the following: (Choose three.)...
- Q18. What do blue circles in the timeline of a case form represent?...
- Q19. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choos...
- Q20. Which of the following are true regarding integrating a ServiceNow Knowledge base with ext...
- Q21. Which of the following is a condition for matching rules?...
- Q22. Cost Information on cases is available as part of the Performance Analytics Content Pack f...
- Q23. From a service provider's perspective, is the following a product or an asset? A cable mod...
- Q24. Contextual Search framework is used for providing Knowledge search results in which of the...
- Q25. Predictive Intelligence improves Case management by:...
- Q26. What one of the following is optional when creating a Catalog workflow?...
- Q27. Partner admin contacts have access to the data of both their partner accounts and customer...
- Q28. Which social media channels are NOT available out-of-box?...
- Q29. From a service provider's perspective, is the following a product or an asset? A cable mod...
- Q30. Configure chat for Agent Workspace so that agents can interact with their customers. From ...
- Q31. True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agen...
- Q32. Agents and managers cannot create knowledge articles from Community questions....
- Q33. The ServiceNow Communities feature is only available for customers with ServiceNow Custome...
- Q34. What should be part of the pre-engagement collateral?...
- Q35. What are common types of application record data that are imported during a CSM data migra...
- Q36. What is required to enable the Follow the sun field on the Customer Service Case form?...
- Q37. What are some benefits that Knowledge Product Entitlement provide? (Choose three.)...
- Q38. Read the use case below to determine if the customer service relationship is B2B or B2C. M...
- Q39. Special Handling Notes can apply to which one of the following based on specific attribute...
- Q40. What is the purpose of a Catalog Item variable?...
