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Question 11/40

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

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Other Question (40q)
Q1. How many outbound email accounts are supported in Customer Service Management?...
Q2. What do blue circles in the timeline of a case form represent?...
Q3. What are the Critical Success Factors that are related to CSM Suite Implementations? (Choo...
Q4. Which of the following are true regarding the Community Portal application? (Choose two.)...
Q5. Which of the following roles cannot update a consumer's record?...
Q6. Match the business rule to its function in the Self-Service Portal. Hot Area: (Exhibit)...
Q7. What is required to enable the Follow the sun field on the Customer Service Case form?...
Q8. From what places in SN can an agent create a case? (Choose three.)...
Q9. What is required to synchronize fields from a parent to a child case(s)?...
Q10. Articles can provide the following: (Choose three.)...
Q11. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive I...
Q12. Which of the following are true regarding integrating a ServiceNow Knowledge base with ext...
Q13. Major Issue Management uses which one of the following capabilities?...
Q14. What role does the Engagement Manager play before the Workshop? (Choose two.)...
Q15. What should be part of the pre-engagement collateral?...
Q16. Information about a customer's service contract is found in Knowledge....
Q17. Articles can provide the following: (Choose three.)...
Q18. What do blue circles in the timeline of a case form represent?...
Q19. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choos...
Q20. Which of the following are true regarding integrating a ServiceNow Knowledge base with ext...
Q21. Which of the following is a condition for matching rules?...
Q22. Cost Information on cases is available as part of the Performance Analytics Content Pack f...
Q23. From a service provider's perspective, is the following a product or an asset? A cable mod...
Q24. Contextual Search framework is used for providing Knowledge search results in which of the...
Q25. Predictive Intelligence improves Case management by:...
Q26. What one of the following is optional when creating a Catalog workflow?...
Q27. Partner admin contacts have access to the data of both their partner accounts and customer...
Q28. Which social media channels are NOT available out-of-box?...
Q29. From a service provider's perspective, is the following a product or an asset? A cable mod...
Q30. Configure chat for Agent Workspace so that agents can interact with their customers. From ...
Q31. True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agen...
Q32. Agents and managers cannot create knowledge articles from Community questions....
Q33. The ServiceNow Communities feature is only available for customers with ServiceNow Custome...
Q34. What should be part of the pre-engagement collateral?...
Q35. What are common types of application record data that are imported during a CSM data migra...
Q36. What is required to enable the Follow the sun field on the Customer Service Case form?...
Q37. What are some benefits that Knowledge Product Entitlement provide? (Choose three.)...
Q38. Read the use case below to determine if the customer service relationship is B2B or B2C. M...
Q39. Special Handling Notes can apply to which one of the following based on specific attribute...
Q40. What is the purpose of a Catalog Item variable?...