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Question 18/20
Five keyboards were ordered for new hires in Finance. When the person completing the receipt opened the box, one of the five keyboards was damaged and needs to be returned. When the return was processed, the supplier invoice adjustment was not automatically created.
What caused this problem?
What caused this problem?
Correct Answer: B
Return reasons in Workday can be configured with attributes that determine the downstream effects of processing a return, including whether an associated supplier invoice adjustment is automatically generated to reflect the reduced billable quantity resulting from the return. The Official Workday Pro Procure-to-Pay Guide explains that if the return reason selected for the damaged keyboard was not configured to trigger automatic creation of a supplier invoice adjustment, the system will process the return itself but will not generate the corresponding adjustment, requiring manual intervention. Option A is incorrect because if the return quantity had exceeded the received quantity, the system would likely prevent or flag the return itself as invalid, rather than silently process it without generating an adjustment. Option C is incorrect because the cost center selected during receiving affects the accounting worktags on the transaction, but does not control whether a supplier invoice adjustment is automatically generated from a return. Option D is incorrect because a supplier Return Material Authorization may be a procedural or supplier-side requirement, but it is not a Workday system configuration that governs automatic invoice adjustment generation.
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